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For Companies At a Glance
- Tasks: Design and implement innovative ServiceNow solutions for enterprise clients.
- Company: Dynamic tech firm in Guildford/London with a hybrid work model.
- Benefits: Market rate pay, flexible working, and opportunities for professional growth.
- Why this job: Join a cutting-edge team and shape the future of ServiceNow technology.
- Qualifications: Experience in ServiceNow CSM and strong integration skills required.
- Other info: Collaborative environment with mentorship opportunities and diverse projects.
Location: Guildford/London (Hybrid)
Day Rate: Market rate (Inside IR35)
Contract Duration: 6 months
Start Date: Immediate
Role Overview
We are seeking a ServiceNow Technical Architect specialising in Customer Service Management (CSM) or ITSM with strong integration experience. The role involves designing, implementing, and maintaining ServiceNow CSM/ITSM solutions to meet enterprise business needs. The architect will create scalable and efficient architectures, ensure alignment with ServiceNow best practices, and provide technical leadership to development teams. You will work on projects for enterprise clients across diverse industries, leveraging cutting‑edge ServiceNow capabilities and integrations with other enterprise systems.
Key Responsibilities
- Analyse business requirements and translate them into ServiceNow CSM technical solutions
- Develop architectural blueprints and functional designs for CSM implementations
- Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.)
- Ensure solutions are scalable, reliable, and aligned with future business needs
- Oversee end‑to‑end implementation of ServiceNow CSM solutions, from concept to deployment
- Maintain and enhance existing ServiceNow CSM applications and modules
- Establish and enforce ServiceNow technical governance and standards
- Provide technical guidance and mentorship to development teams
- Act as a subject matter expert for resolving complex ServiceNow CSM issues
- Collaborate with clients, business stakeholders, and project managers to ensure solution alignment
Key Skills and Experience
- Proven experience as a ServiceNow Architect with specialisation in CSM module
- Expertise in ServiceNow CSM deployments, including case management, workflows, and portals
- Hands‑on experience with integration solutions (REST, SOAP, APIs, MID Server, Integration Hub)
- Experience leading multiple ServiceNow implementation projects, including at least 3 full lifecycle implementations
- Knowledge of ServiceNow Orchestration, Flow Designer, and Integration Hub spokes
- Familiarity with third‑party integrations (Salesforce, SAP, Oracle, Azure, AWS)
- Experience in instance consolidation, upgrades, migrations, and performance tuning
- Excellent communication and stakeholder management skills
Person Specification
- Client facing with strong interpersonal and negotiation skills
- Clear, assertive communicator with excellent presentation skills
- Capable of leading teams as well as collaborating effectively as a team member
- Supportive mentor and guide for development teams
ServiceNow Technical Architect in London employer: Stott and May
Contact Detail:
Stott and May Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Architect in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even just grab a coffee with someone who’s already in the ServiceNow space. You never know who might have a lead on your next big opportunity.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of your past projects, especially those involving CSM or ITSM. Let them see how your experience aligns perfectly with what they need.
✨Tailor Your Approach
Every company is different, so make sure you tailor your pitch to each one. Research their current projects and challenges, and explain how your skills can help them overcome these hurdles. It shows you’re genuinely interested!
✨Apply Through Us!
Don’t forget to check out our website for the latest job openings. Applying through StudySmarter not only gives you access to exclusive roles but also puts you in touch with a community that can support you throughout your job search.
We think you need these skills to ace ServiceNow Technical Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow CSM and ITSM. We want to see how your skills align with the role, so don’t be shy about showcasing your integration experience and any relevant projects you've led.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the ServiceNow Technical Architect role. Share specific examples of your past work that demonstrate your expertise and how you can add value to our team.
Showcase Your Technical Skills: In your application, make sure to highlight your hands-on experience with integrations and architectural designs. We love seeing candidates who can clearly articulate their technical knowledge and how they’ve applied it in real-world scenarios.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Stott and May
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around CSM and ITSM. Be ready to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will show your depth of experience and understanding of the platform.
✨Prepare for Technical Questions
Expect technical questions about integrations, workflows, and architectural designs. Practise explaining your thought process when designing solutions and be prepared to dive into specifics about REST, SOAP, and APIs. This will demonstrate your technical prowess and problem-solving skills.
✨Showcase Your Leadership Skills
As a ServiceNow Technical Architect, you'll need to lead teams and mentor others. Prepare examples of how you've guided development teams in the past, resolved conflicts, or improved processes. Highlighting these experiences will show that you're not just technically skilled but also a great leader.
✨Engage with Stakeholders
Since this role involves collaboration with clients and stakeholders, be ready to discuss how you've managed relationships in previous roles. Share examples of how you’ve ensured alignment between technical solutions and business needs, as this will highlight your interpersonal skills and client-facing experience.
