At a Glance
- Tasks: Provide 1st and 2nd line IT support to users globally, troubleshooting issues across Windows and Mac.
- Company: Join a dynamic international tech support team in London with a collaborative culture.
- Benefits: Enjoy competitive salary, Samsung discounts, performance bonuses, and private healthcare.
- Other info: Participate in fun office socials and enjoy excellent career growth opportunities.
- Why this job: Develop your technical skills while making a real impact in a fast-paced global environment.
- Qualifications: 1-3 years of IT support experience and strong problem-solving skills required.
The predicted salary is between 40000 - 40000 £ per year.
An exciting opportunity has arisen for a Global Service Desk Analyst to join a growing international technology support function based in London. Supporting over 2,500 global users across Europe and the UK, this role will suit a proactive and customer-focused support professional with 1–3 years of Service Desk or IT Support experience.
You will join a collaborative and ambitious Service Desk team supporting a modern technology environment across both Windows and Mac platforms. This is an excellent opportunity for someone looking to develop their technical skills, gain exposure to global user support and progress their career within a business that actively encourages internal growth and movement across teams.
Key Responsibilities- Provide 1st and 2nd line IT support to users across the UK and global offices.
- Support approximately 2,500 users globally, with the majority based across Europe.
- Troubleshoot hardware, software and user access issues across Windows and Mac environments.
- Support Microsoft technologies and core business applications including SAP, Jira, Confluence and Microsoft Project.
- Provide support for Adobe products including Adobe Firefly and Illustrator.
- Support Mac devices using JAMF and assist with Samsung security-related queries.
- Investigate and resolve technical issues independently wherever possible prior to escalation.
- Deliver excellent customer service to users at all levels, including senior stakeholders and C-suite users.
- Assist with onboarding, device setup and user administration activities.
- Work closely with wider IT and infrastructure teams to ensure smooth service delivery.
- Contribute to continuous improvement across the Service Desk function.
- 1–3 years’ experience within an IT Support or Service Desk environment.
- Experience supporting Microsoft environments and business applications.
- Exposure to Windows and Mac operating systems.
- Experience with tools such as SAP, Jira, Confluence and Microsoft Project would be beneficial.
- Understanding of JAMF or Mac device management preferred.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced global support environment.
- Positive and proactive approach with willingness to learn new technologies.
- Korean language skills would be highly desirable.
- Samsung employee discount scheme with 10–15% discount on products.
- Performance related bonus paid twice yearly, based on agreed personal and team objectives (typically 50–100% of monthly salary).
- Private healthcare and dental cover after successful completion of probation.
- Modern riverside office location in London.
- Friendly and collaborative office environment with a young, social IT team.
- “Thirsty Thursday” socials from 4pm with drinks and snacks provided.
- Annual summer and Christmas parties.
- Excellent opportunities for internal progression, learning and cross-team career development.
Service Desk Engineer in London employer: Stott and May
Join a dynamic and innovative team as a Global Service Desk Engineer in London, where you'll enjoy a collaborative work culture and ample opportunities for professional growth. With a focus on employee development, you will benefit from performance-related bonuses, private healthcare, and a vibrant office environment that fosters social connections and teamwork. This role not only offers exposure to cutting-edge technology but also the chance to make a meaningful impact while supporting a diverse global user base.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially those in the Service Desk team. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting methods for both Windows and Mac systems, as well as any relevant software like SAP or Jira.
✨Tip Number 3
Show off your customer service skills during the interview! Be ready to share examples of how you've handled difficult situations or provided excellent support in past roles. This is key for a Service Desk Engineer!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 1-3 years of IT support experience and any specific tools you've used, like SAP or Jira. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your proactive approach aligns with our customer-focused ethos. Let us know what excites you about working with a global team!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled technical issues in the past. We love problem-solvers! Share specific instances where you resolved hardware or software problems, especially in Windows or Mac environments.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through. Let’s get started on this journey together!
How to prepare for a job interview at Stott and May
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac environments, as well as the specific tools mentioned in the job description like SAP, Jira, and Confluence. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves supporting a diverse range of users, it's crucial to demonstrate your excellent communication and customer service skills. Prepare examples of how you've successfully resolved user issues in the past, especially with senior stakeholders or in high-pressure situations.
✨Be Proactive and Problem-Solving Minded
Highlight your troubleshooting abilities by discussing specific challenges you've faced and how you resolved them. Companies love candidates who can think on their feet and tackle issues independently before escalating them.
✨Embrace the Company Culture
Familiarise yourself with the company’s values and culture. Mentioning your enthusiasm for their collaborative environment and willingness to participate in team activities, like 'Thirsty Thursdays', can help you stand out as a great cultural fit.
