At a Glance
- Tasks: Lead innovative projects to improve services for people affected by illness.
- Company: Dynamic charity focused on making a real difference in healthcare.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a passionate team and thrive in a collaborative environment.
- Why this job: Make a meaningful impact while driving innovation in service design.
- Qualifications: Experience in service design and agile project delivery required.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a senior service design & development Lead. This is a unique opportunity to drive innovation that helps people affected by illness live longer, better lives. You'll lead a team delivering agile innovation projects, testing new approaches and embedding user‑centred design to improve services and deliver strategic impact.
Initially, the role will focus on:
- Developing personalised information journeys in partnership with Fundraising to improve user outcomes and build longer‑term relationships with supporters.
- Testing and implementing omni‑channel and AI‑informed approaches to service delivery to support channel diversification and innovation.
Key Responsibilities
- Establish and lead a new service innovation and development unit.
- Deliver innovation projects from concept to launch, using agile methodologies, design sprints and rapid prototyping.
- Identify and test opportunities to use AI and emerging technologies to improve services and content delivery.
- Use data, analytics and user insight to drive decision‑making and measure impact.
- Facilitate workshops and collaborative innovation activities.
- Build strong partnerships and influence stakeholders across the organisation.
- Lead a team of 3–5 direct reports and provide matrix leadership across functions.
Experience required
- A strong track record of delivering innovation projects with measurable impact in a charity, healthcare or public sector environment.
- Experience in service design, human‑centred design and behavioural insight.
- Expertise in agile delivery approaches and rapid experimentation.
- Knowledge of the evolving AI landscape and its application within digital services or content environments.
- Strong stakeholder management, project leadership and facilitation skills.
- A commitment to involving people with lived experience in service development.
- The ability to thrive in ambiguity, working with curiosity, resilience and a test‑and‑learn mindset.
Desirable
- Experience in health‑related services.
- Formal training in service design, design thinking or innovation methodologies.
Senior Service Design & Development Lead in London employer: Stott and May
Join a forward-thinking organisation in Stratford, London, where your role as a Senior Service Design & Development Lead will not only drive innovation but also make a tangible difference in the lives of those affected by illness. With a commitment to user-centred design and agile methodologies, you'll thrive in a collaborative work culture that values creativity and continuous improvement, while enjoying opportunities for professional growth and development. The company offers a supportive environment that encourages experimentation and embraces new technologies, making it an excellent employer for those seeking meaningful and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Design & Development Lead in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Stott and May.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Stott and May.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Stott and May.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Stott and May. Apply directly through us to stand out!
We think you need these skills to ace Senior Service Design & Development Lead in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Stott and May. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Senior Service Design & Development Lead, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Stott and May
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Stott and May. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
