At a Glance
- Tasks: Lead innovative projects to improve services for people affected by illness.
- Company: Dynamic charity focused on enhancing lives through service design.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a passionate team and thrive in a collaborative environment.
- Why this job: Make a real difference while driving innovation in healthcare services.
- Qualifications: Proven experience in service design and agile project delivery.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a senior service design & development Lead. This is a unique opportunity to drive innovation that helps people affected by illness live longer, better lives. You'll lead a team delivering agile innovation projects, testing new approaches and embedding user-centred design to improve services and deliver strategic impact.
Initially, the role will focus on:
- Developing personalised information journeys in partnership with Fundraising to improve user outcomes and build longer-term relationships with supporters.
- Testing and implementing omni-channel and AI-informed approaches to service delivery to support channel diversification and innovation.
Key Responsibilities
- Establish and lead a new service innovation and development unit.
- Deliver innovation projects from concept to launch, using agile methodologies, design sprints and rapid prototyping.
- Identify and test opportunities to use AI and emerging technologies to improve services and content delivery.
- Use data, analytics and user insight to drive decision-making and measure impact.
- Facilitate workshops and collaborative innovation activities.
- Build strong partnerships and influence stakeholders across the organisation.
- Lead a team of 3–5 direct reports and provide matrix leadership across functions.
Experience required:
- A strong track record of delivering innovation projects with measurable impact in a charity, healthcare or public sector environment.
- Experience in service design, human-centred design and behavioural insight.
- Expertise in agile delivery approaches and rapid experimentation.
- Knowledge of the evolving AI landscape and its application within digital services or content environments.
- Strong stakeholder management, project leadership and facilitation skills.
- A commitment to involving people with lived experience in service development.
- The ability to thrive in ambiguity, working with curiosity, resilience and a test-and-learn mindset.
Desirable:
- Experience in health-related services.
- Formal training in service design, design thinking or innovation methodologies.
Senior Service design and delivery lead in London employer: Stott and May
Join a forward-thinking organisation in Stratford, London, where your role as a Senior Service Design & Development Lead will empower you to drive meaningful change for those affected by illness. With a commitment to innovation and user-centred design, we offer a collaborative work culture that values creativity and resilience, alongside opportunities for professional growth and development. Enjoy the benefits of working in a supportive environment that prioritises employee well-being and fosters strong partnerships across the organisation.
