At a Glance
- Tasks: Lead SAP service operations and ensure top-notch customer experiences.
- Company: Join a prestigious brand focused on technology and luxury service.
- Benefits: Competitive salary, ongoing learning opportunities, and global collaboration.
- Other info: Opportunity for career growth and involvement in critical incident management.
- Why this job: Make a real impact by shaping service operations in a dynamic environment.
- Qualifications: Experience in SAP operations, incident management, and team leadership.
The predicted salary is between 60000 - 80000 £ per year.
Location: London
Drive operational excellence behind world-class customer experiences. We are looking for an experienced SAP Operations Manager with a strong background in Service Delivery, Incident Management, and team leadership to join a prestigious brand. This is a high-impact role where you will take ownership of critical SAP platforms, ensuring stability, performance, and continuous improvement in a fast-paced, customer-centric environment. In this role, you will lead the end-to-end service operations lifecycle, from incident response and problem management to continuous service optimisation. You’ll play a key role in building and scaling high-performing teams, embedding best‑in‑class ITIL practices, and ensuring a consistently high level of service delivery across the organisation.
What You’ll Do
- Own SAP service operations, ensuring high availability and performance across Customer Data Cloud, Data Platform, Sales & Service Cloud, and Marketing Cloud (Emarsys)
- Lead service delivery and incident management, driving rapid resolution, root cause analysis, and continuous improvement
- Establish and optimise ITIL processes, including incident, problem, and change management
- Build, mentor, and grow a high‑performing support and operations team, developing capability and driving engagement
- Drive operational resilience, managing releases, upgrades, and system improvements with minimal disruption
- Collaborate with internal stakeholders and business teams, ensuring technology enables exceptional customer experiences
- Manage third‑party vendors and partners, holding them accountable for service quality and delivery standards
- Champion a proactive support model, shifting from reactive incident handling to predictive and preventative operations
What You’ll Bring
- Proven experience as an SAP Operations Manager / Service Delivery Manager within complex environments
- Strong expertise in incident management, service delivery, and ITIL frameworks
- Demonstrated ability to build, scale, and lead high‑performing teams
- Experience driving continuous service improvement and operational excellence
- Strong stakeholder management, with the ability to bridge technical and business teams
- Familiarity with agile tools and delivery environments (e.g., Jira, Azure DevOps)
- Analytical mindset with a focus on performance metrics, SLAs, and service quality
Additional Information
- Involvement in out‑of‑hours incident management for critical issues
- Opportunity to work closely with global partners and vendors
- Ongoing investment in learning, development, and process maturity
Why Join?
Ready to lead service delivery, strengthen operations, and build exceptional teams? Join a business where technology, service excellence, and luxury customer experience intersect. You’ll have the opportunity to shape service operations, build a high‑performing function, and make a tangible impact on how customers engage with a globally recognised brand.
SAP Service Delivery Manager in London employer: Stott and May
Join a prestigious brand in London as an SAP Operations Manager, where you will thrive in a culture that prioritises operational excellence and customer satisfaction. With a strong focus on employee growth, you will have access to ongoing learning opportunities and the chance to lead high-performing teams in a dynamic environment. Experience the unique advantage of working closely with global partners while making a significant impact on service delivery and customer engagement.
