At a Glance
- Tasks: Provide 1st and 2nd line IT support to global users in a dynamic tech environment.
- Company: Join a growing international technology support team in London.
- Benefits: Enjoy competitive salary, performance bonuses, private healthcare, and Samsung discounts.
- Other info: Collaborative office culture with fun social events and excellent career growth opportunities.
- Why this job: Develop your technical skills while making a real impact on user support.
- Qualifications: 1-3 years of IT support experience and strong troubleshooting skills required.
The predicted salary is between 40000 - 40000 £ per year.
An exciting opportunity has arisen for a Global Service Desk Analyst to join a growing international technology support function based in London. Supporting over 2,500 global users across Europe and the UK, this role will suit a proactive and customer-focused support professional with 1–3 years of Service Desk or IT Support experience.
You will join a collaborative and ambitious Service Desk team supporting a modern technology environment across both Windows and Mac platforms. This is an excellent opportunity for someone looking to develop their technical skills, gain exposure to global user support and progress their career within a business that actively encourages internal growth and movement across teams.
Key Responsibilities- Provide 1st and 2nd line IT support to users across the UK and global offices
- Support approximately 2,500 users globally, with the majority based across Europe
- Troubleshoot hardware, software and user access issues across Windows and Mac environments
- Support Microsoft technologies and core business applications including SAP, Jira, Confluence and Microsoft Project
- Provide support for Adobe products including Adobe Firefly and Illustrator
- Support Mac devices using JAMF and assist with Samsung security-related queries
- Investigate and resolve technical issues independently wherever possible prior to escalation
- Deliver excellent customer service to users at all levels, including senior stakeholders and C-suite users
- Assist with onboarding, device setup and user administration activities
- Work closely with wider IT and infrastructure teams to ensure smooth service delivery
- Contribute to continuous improvement across the Service Desk function
- 1–3 years’ experience within an IT Support or Service Desk environment
- Experience supporting Microsoft environments and business applications
- Exposure to Windows and Mac operating systems
- Experience with tools such as SAP, Jira, Confluence and Microsoft Project would be beneficial
- Understanding of JAMF or Mac device management preferred
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to work in a fast-paced global support environment
- Positive and proactive approach with willingness to learn new technologies
- Korean language skills would be highly desirable
- Samsung employee discount scheme with 10–15% discount on products
- Performance related bonus paid twice yearly, based on agreed personal and team objectives (typically 50–100% of monthly salary)
- Private healthcare and dental cover after successful completion of probation
- Modern riverside office location in London
- Friendly and collaborative office environment with a young, social IT team
- Thirsty Thursday socials from 4pm with drinks and snacks provided
- Annual summer and Christmas parties
- Excellent opportunities for internal progression, learning and cross-team career development
Global Service Desk Engineer in London employer: Stott and May
Join a dynamic and innovative team as a Global Service Desk Engineer in our modern riverside office in London, where you'll enjoy a collaborative work culture and numerous opportunities for personal and professional growth. With a strong focus on employee development, we offer excellent benefits including a performance-related bonus, private healthcare, and a vibrant social atmosphere with regular team events. This role is perfect for those looking to enhance their technical skills while providing top-notch support to a diverse global user base.
StudySmarter Expert Advice🤫
We think this is how you could land Global Service Desk Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for getting your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. Think about scenarios where you’ve solved problems or provided excellent customer service, as these will come in handy!
✨Tip Number 3
Show off your tech skills! If you can, demonstrate your troubleshooting abilities during the interview. Bring examples of how you've tackled issues in the past, especially with Windows and Mac systems.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Global Service Desk Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Global Service Desk Engineer role. Highlight your relevant experience in IT support, especially with Windows and Mac environments, and any specific tools like SAP or Jira that you've used.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for customer service and your proactive approach. Share specific examples of how you've solved technical issues in the past and how you can contribute to our collaborative team.
Show Off Your Communication Skills:Since this role involves supporting users at all levels, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can explain complex tech issues simply.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Stott and May
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac operating systems, as well as the specific tools mentioned in the job description like SAP, Jira, and Confluence. Being able to discuss your experience with these technologies confidently will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves supporting a diverse range of users, it's crucial to demonstrate your excellent communication and customer service skills. Prepare examples of how you've successfully resolved user issues in the past, especially in high-pressure situations.
✨Be Proactive and Problem-Solving Minded
Highlight your troubleshooting abilities by discussing specific challenges you've faced and how you resolved them. Companies love candidates who can think on their feet and tackle issues independently before escalating them.
✨Embrace the Team Spirit
This position is all about collaboration, so be ready to talk about your experiences working in teams. Share how you've contributed to team success and any instances where you've helped improve processes or service delivery.
