At a Glance
- Tasks: Lead a team to innovate and transform information services through agile methods.
- Company: Dynamic organisation focused on user-centric service design and delivery.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and creativity.
- Why this job: Make a real impact by shaping the future of information services with cutting-edge technology.
- Qualifications: Experience in innovation, service design, and agile methodologies required.
The predicted salary is between 50000 - 65000 € per year.
Lead innovation in information services. We’re seeking a Senior Service Development Lead to establish and lead a new service development unit focused on transforming how information services are designed and delivered. You’ll drive innovation through agile, test-and-learn approaches, focusing on personalised user journeys and omni-channel, AI-informed delivery.
What you’ll do:
- Build and lead a multidisciplinary team (3–5 reports) delivering agile, sprint-based innovation
- Develop and prototype new services using design thinking and rapid testing
- Co-lead strategic initiatives to improve user journeys and engagement
- Collaborate across teams to embed new ways of working
- Use data, insight and user research to shape decisions and measure impact
- Manage budgets and commission specialist support where needed
What you’ll bring:
- Proven experience delivering innovation from concept to launch
- Strong background in service design, agile delivery, and human-centred design
- Experience running design sprints and iterative development cycles
- Ability to use data and analytics to drive decisions
- Excellent stakeholder management and facilitation skills
- Interest in applying AI within digital or content services
- Comfortable working in fast-paced, evolving environments
Desirable:
- Experience in health or charity sectors
- Training in design thinking or innovation methodologies
Innovation Manager employer: Stott and May
As an Innovation Manager at our Stratford location, you'll be part of a dynamic and forward-thinking team that champions creativity and collaboration. We offer a high-flex working environment that promotes work-life balance, alongside opportunities for professional growth through innovative projects and cross-team collaboration. Join us to lead transformative initiatives in information services while enjoying the benefits of a supportive culture that values your contributions and encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Innovation Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous work in innovation and service design. This will help us see your thought process and how you tackle challenges.
✨Tip Number 3
Prepare for interviews by practising common questions related to agile delivery and user-centred design. We want to hear about your experiences, so think of specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Innovation Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in innovation and service design. We want to see how your skills align with the role of Innovation Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Agile Experience:Since this role involves agile, sprint-based innovation, be sure to mention any past experiences where you’ve successfully led or participated in agile projects. We love seeing examples of how you’ve used iterative development cycles to drive results.
Highlight User-Centric Design:We’re all about human-centred design here at StudySmarter. Share specific instances where you’ve used user research and data to shape your decisions. This will help us understand your approach to creating personalised user journeys.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Stott and May
✨Know Your Innovation Stuff
Make sure you brush up on the latest trends in service design and innovation. Be ready to discuss your previous experiences where you've successfully led projects from concept to launch, especially using agile methodologies. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Team Leadership Skills
Since this role involves building and leading a multidisciplinary team, be prepared to share examples of how you've effectively managed teams in the past. Highlight your approach to fostering collaboration and how you’ve navigated challenges within a team setting.
✨Emphasise User-Centric Design
Talk about your experience with human-centred design and how you’ve used user research to inform your decisions. Bring specific examples of how you’ve improved user journeys in previous roles, as this aligns perfectly with what they’re looking for.
✨Be Data-Driven
Demonstrate your ability to use data and analytics to drive decisions. Prepare to discuss how you’ve measured the impact of your innovations in the past and how you plan to apply this data-driven mindset in the new role. This will show that you can back up your ideas with solid evidence.
