Senior Application Support Engineer – Contract
*require SC to start. candidates must be happy to complete eDV clearance*
Start: ASAP
Duration: 6-12 months (rolling)
rate: up to £800 /day (inside IR35)
We are looking for a Senior Application Support Engineer to join a small team supporting a complex, business-critical, multi-technology application.
You’ll take ownership of BAU support, incident/problem management, system changes and continual service improvement, working directly with clients, technical teams and subcontractors.
Key Responsibilities
- Manage incidents, problems, service requests and changes through to resolution.
- Diagnose and resolve complex technical and application issues.
- Deliver small enhancements and support larger development changes.
- Work with clients and technical teams to implement system changes.
- Provide technical guidance and mentoring to other support engineers.
- Produce service and major incident reports.
- Maintain technical and service documentation.
- Drive proactive activities including health checks, monitoring, patching, capacity management and performance improvement.
- Identify risks, issues, dependencies and opportunities for service improvement.
- Occasionally travel to UK client/data‑centre sites.
Essential Skills
- ITIL 4 Foundation
- Linux
- Apache NiFi
- Strong application/service support experience.
- Excellent troubleshooting and problem-solving skills.
- Strong client‑facing communication.
- Able to work independently and take ownership.
Desirable experience with
- Active Directory, DNS, networking, IPSEC/crypto, PKI, Cisco IOS, Docker, VMware, MySQL, MongoDB, ELK, Jira, RSA and infrastructure technologies.
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Senior Application Support Engineer – Contract in Guildford employer: Stott and May
Stott and May is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the field of cybersecurity. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to work with cutting-edge technologies in a supportive environment. Located in a vibrant area, the company provides unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an ideal place for professionals seeking meaningful and rewarding employment.
