At a Glance
- Tasks: Provide 1st and 2nd line IT support to global users and troubleshoot tech issues.
- Company: Join a dynamic international tech support team in London.
- Benefits: Enjoy competitive salary, performance bonuses, and private healthcare.
- Other info: Join a young, social team with great career progression opportunities.
- Why this job: Develop your tech skills while making a real impact in a collaborative environment.
- Qualifications: 1-3 years of IT support experience and strong problem-solving skills.
The predicted salary is between 40000 - 40000 £ per year.
An exciting opportunity has arisen for a Global Service Desk Analyst to join a growing international technology support function based in London. Supporting over 2,500 global users across Europe and the UK, this role will suit a proactive and customer-focused support professional with 1–3 years of Service Desk or IT Support experience. You will join a collaborative and ambitious Service Desk team supporting a modern technology environment across both Windows and Mac platforms. This is an excellent opportunity for someone looking to develop their technical skills, gain exposure to global user support and progress their career within a business that actively encourages internal growth and movement across teams.
Key Responsibilities
- Provide 1st and 2nd line IT support to users across the UK and global offices
- Support approximately 2,500 users globally, with the majority based across Europe
- Troubleshoot hardware, software and user access issues across Windows and Mac environments
- Support Microsoft technologies and core business applications including SAP, Jira, Confluence and Microsoft Project
- Provide support for Adobe products including Adobe Firefly and Illustrator
- Support Mac devices using JAMF and assist with Samsung security-related queries
- Investigate and resolve technical issues independently wherever possible prior to escalation
- Deliver excellent customer service to users at all levels, including senior stakeholders and C-suite users
- Assist with onboarding, device setup and user administration activities
- Work closely with wider IT and infrastructure teams to ensure smooth service delivery
- Contribute to continuous improvement across the Service Desk function
Skills & Experience Required
- 1–3 years’ experience within an IT Support or Service Desk environment
- Experience supporting Microsoft environments and business applications
- Exposure to Windows and Mac operating systems
- Experience with tools such as SAP, Jira, Confluence and Microsoft Project would be beneficial
- Understanding of JAMF or Mac device management preferred
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to work in a fast-paced global support environment
- Positive and proactive approach with willingness to learn new technologies
- Korean language skills would be highly desirable
What’s on Offer
- Samsung employee discount scheme with 10–15% discount on products
- Performance related bonus paid twice yearly, based on agreed personal and team objectives (typically 50–100% of monthly salary)
- Private healthcare and dental cover after successful completion of probation
- Modern riverside office location in London
- Friendly and collaborative office environment with a young, social IT team
- Thirsty Thursday socials from 4pm with drinks and snacks provided
- Annual summer and Christmas parties
- Excellent opportunities for internal progression, learning and cross-team career development
Global Service Desk Engineer employer: Stott and May
Join a dynamic and innovative team as a Global Service Desk Engineer in our modern riverside office in London, where you'll support over 2,500 users globally. We pride ourselves on fostering a collaborative work culture that encourages personal growth and development, offering excellent benefits such as private healthcare, performance-related bonuses, and regular social events. With a strong focus on internal progression and skill enhancement, this is an ideal opportunity for those looking to advance their career in a supportive and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Global Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Global Service Desk Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows, Mac, and the tools mentioned in the job description, like SAP and Jira. We want to see that you're ready to tackle those 1st and 2nd line support challenges!
✨Tip Number 3
Show off your customer service skills during the interview. Think of examples where you've gone above and beyond to help users. Remember, this role is all about delivering excellent support to a diverse range of users, including senior stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Global Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your 1-3 years of relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how you can contribute to supporting our global users. Keep it friendly and professional!
Show Off Your Technical Skills:Mention any specific tools or technologies you’ve worked with, like SAP, Jira, or JAMF. We love seeing candidates who are proactive and eager to learn new tech, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get started!
How to prepare for a job interview at Stott and May
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac environments, as well as the specific tools mentioned in the job description like SAP, Jira, and Confluence. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves supporting a diverse range of users, it's crucial to demonstrate your excellent communication and customer service skills. Prepare examples of how you've successfully resolved user issues in the past, especially with senior stakeholders or in high-pressure situations.
✨Be Proactive and Problem-Solving Minded
Highlight your proactive approach to troubleshooting. Think of instances where you took the initiative to resolve issues before they escalated. This will resonate well with the interviewers, as they value candidates who can work independently and contribute to continuous improvement.
✨Embrace the Company Culture
Familiarise yourself with the company’s culture and values. Mentioning your enthusiasm for their collaborative environment and opportunities for internal growth can set you apart. Don’t forget to express your willingness to learn new technologies, as this aligns perfectly with their expectations.
