At a Glance
- Tasks: Lead and optimise SAP CX operations for exceptional customer experiences.
- Company: Join a prestigious luxury retail brand at the forefront of technology.
- Benefits: Competitive salary, professional development, and opportunities for travel.
- Other info: Dynamic role with a focus on innovation and operational excellence.
- Why this job: Shape critical systems and influence customer experience on a global scale.
- Qualifications: Strong leadership and hands-on experience with agile tools required.
The predicted salary is between 60000 - 80000 £ per year.
Lead the technology behind exceptional customer experiences. We are seeking a driven and experienced ERP Operations Manager (SAP CX) to join a prestigious luxury retail brand. This is a unique opportunity to take ownership of mission‑critical customer engagement platforms and play a pivotal role in delivering seamless, personalised experiences to a global clientele.
In this leadership role, you’ll oversee the performance, stability, and continuous evolution of our SAP Customer Experience (CX) ecosystem, ensuring our platforms operate flawlessly in a fast‑paced, high‑expectation environment. You will manage a high‑performing team, collaborate cross‑functionally, and partner with vendors to drive innovation and operational excellence.
What You’ll Do
- Own and optimise SAP CX operations across Customer Data Cloud, Data Platform, Sales & Service Cloud, and Marketing Cloud (Emarsys)
- Lead and develop a specialist team, fostering a culture of performance, accountability, and continuous improvement
- Drive platform stability and resilience, managing incidents, changes, and releases in line with best practices
- Oversee system configuration and enhancements, ensuring platforms evolve with business needs
- Collaborate with business stakeholders to translate technical capabilities into impactful customer experiences
- Manage vendor relationships and delivery partners, ensuring quality, reliability, and innovation
- Champion operational excellence, embedding ITIL principles and agile delivery methodologies
What You’ll Bring
- Strong leadership experience, with a track record of building and motivating high‑performing teams
- Hands‑on experience with configuration, releases, and agile tools (e.g., Jira, Azure DevOps)
- Excellent stakeholder engagement skills, with the ability to clearly communicate technical concepts
- Solid understanding of incident management, change control, and ITIL frameworks
- Highly organised, analytical, and detail‑oriented, with the ability to manage competing priorities
Additional Information
- Occasional out‑of‑hours support for critical incidents
- Opportunity for travel to collaborate with partners and vendors
- Access to continuous learning and professional development
Ready to lead, innovate, and make an impact? Be part of a brand where technology and luxury intersect. You’ll have the autonomy to shape critical systems, the opportunity to influence customer experience at scale, and the backing of an organisation committed to excellence and innovation.
ERP Operations Manager (SAP CX) employer: Stott and May
Join a prestigious luxury retail brand that values innovation and excellence, offering a dynamic work environment where technology meets luxury. As an ERP Operations Manager (SAP CX), you will lead a high-performing team in optimising customer engagement platforms, with ample opportunities for professional growth and development. Enjoy a culture that champions collaboration, accountability, and continuous improvement, all while being part of a global organisation dedicated to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land ERP Operations Manager (SAP CX)
✨Tap into SAP Communities
Join online forums and communities dedicated to SAP ERP systems, like ASUG or SAP Community. Getting involved can help us understand current trends, gain insights, and even make valuable connections that might lead us to our next big opportunity!
✨Focus on Industry-Specific Networking
Attend industry-specific meetups, conferences, or webinars focused on SAP and ERP systems. Meeting professionals in person or virtually can set us apart and give us a chance to showcase our passion for this sector!
✨Polish Your SAP Skills
If you haven't already, consider getting certified in SAP modules relevant to your desired role. Not only does this boost our credibility, but it also opens doors to networking opportunities with fellow SAP professionals who might know about full-time openings at Stott and May.
✨Check Out Stott and May Directly
Keep an eye on Stott and May’s career page for openings, especially for roles that match our skill set. Applying through their website can sometimes give us a better shot at getting noticed than going through job boards.
We think you need these skills to ace ERP Operations Manager (SAP CX)
Some tips for your application 🫡
Highlight Your SAP Experience:When applying for the ERP Operations Manager (SAP CX) role at Stott and May, make sure your CV shines with any direct experience you have using SAP ERP systems. If you've completed any relevant projects, list them out and emphasise the outcomes you achieved – this will show us that you can hit the ground running!
Showcase Relevant Certifications:Certifications are a big deal in the SAP world. If you've earned any SAP-related qualifications, like SAP Certified Application Associate, don’t be shy about listing them prominently. They can really set you apart and prove your commitment to mastering the tools we use at Stott and May.
Tailor Your Cover Letter to Us:In your cover letter, take the time to explain why you're specifically drawn to this role at Stott and May. We love seeing candidates who are genuinely interested in our mission and how you can contribute to our team with your skills in SAP ERP. Make it personal – it helps us get to know you better!
Be Clear About Your Availability:Since this is a full-time position, clearly state your availability in your application. If you have any specific start dates in mind or you're flexible, let us know! It helps us get a better picture of how soon you could join our team at Stott and May.
How to prepare for a job interview at Stott and May
✨Brush Up on SAP Modules
Make sure you're well-versed in the specific SAP modules relevant to the role at Stott and May. Study the functionalities and configurations of the modules they've listed in the job description, as you'll likely face technical questions about them.
✨Demonstrate Analytical Skills
Be ready to showcase your analytical skills during the interview. You might be asked to solve a scenario involving data analysis or reporting, so think about past experiences where you’ve extracted valuable insights from SAP data.
✨Know Your Integration Points
Since SAP ERP often interacts with various other systems, brush up on how these integrations work. Be prepared to discuss your experience with middleware tools or connecting different modules—this knowledge can set you apart from other candidates.
✨Show Enthusiasm for Continuous Learning
In a full-time role, you'll be expected to keep your skills sharp as SAP continually evolves. Express your eagerness for ongoing training and projects where you've taken the initiative to further your understanding of new SAP technologies.
