At a Glance
- Tasks: Lead a dynamic team to create impactful CRM campaigns across multiple channels.
- Company: Join a forward-thinking retail and e-commerce company in a hybrid role.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on innovation and collaboration.
- Why this job: Make a real difference by driving customer engagement and lifetime value.
- Qualifications: Experience in CRM management and a passion for data-driven marketing.
The predicted salary is between 40500 - 49500 £ per year.
- CRM Manager | Retail & E-commerce
- Fixed Term Contract
- An exciting opportunity for an experienced
CRM Manager to lead a CRM communications team and own the delivery of high-volume, multi-channel customer marketing campaigns.
Key Responsibilities
- Own the CRM communications calendar across email, SMS, push, and direct marketing channels.
- Deliver personalised, data-driven campaigns that drive engagement, conversion, and customer lifetime value.
- Lead testing and optimisation programmes, including A/B and control group testing.
- Analyse campaign performance and provide actionable insights to stakeholders.
- Collaborate with Marketing, Data, Personalisation, Content, and Technology teams.
- Manage and develop a team of CRM professionals.
- Ensure CRM best practice, GDPR compliance, and operational excellence.
Experience Required
- Proven CRM management experience within retail, e-commerce, or consumer-focused organisations.
- Strong understanding of customer segmentation, lifecycle marketing, and campaign delivery.
- Experience with marketing automation and CRM platforms (Emarsys, SAP, Salesforce Marketing Cloud, Adobe Campaign, or similar).
- Strong analytical, stakeholder management, and team leadership skills.
- Ability to thrive in a fast-paced, data-driven environment.
- Success Measures
- Delivery of CRM campaigns on time and to a high standard.
- Achievement of engagement, conversion, and revenue targets.
- Continuous optimisation through testing, insight generation, and customer-centric communications.
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CRM Manager (Retail & E-Commerce) employer: Stott and May
Stott and May is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the field of cybersecurity. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to work with cutting-edge technologies in a supportive environment. Located in a vibrant area, the company provides unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an ideal place for professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager (Retail & E-Commerce)
✨Dive into Local Events
Get involved with local marketing and communications events! These are great places to meet people from the industry, learn about temporary roles, and even uncover hidden job leads. Check out local networking events or marketing conferences that might be happening in your area.
✨Show Off Your Work
Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
✨Utilise Online Job Boards
Focus on job boards specific to marketing and communications. Sites like MarketingJobs.com or even LinkedIn can have temp roles that aren’t always advertised on the usual job sites. Keep your eyes peeled and apply through our website—temp roles can come up unexpectedly, and you want to be first in line!
✨Tap into Your Uni's Resources
If you're still at university, don't forget to lean on your career services for temporary marketing roles. They often have connections to firms looking for interns or temporary staff who can jump in at short notice. Plus, networking with your professors can lead to some valuable opportunities—always worth a chat!
We think you need these skills to ace CRM Manager (Retail & E-Commerce)
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at Stott and May from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at Stott and May specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at Stott and May
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at Stott and May, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show Stott and May you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure Stott and May that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for Stott and May, so think on your feet and don't hesitate to showcase your creativity!
