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For Companies At a Glance
- Tasks: Lead CRM strategy and create engaging campaigns that drive revenue.
- Company: Dynamic retail client focused on customer engagement.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping customer connections and enhancing CRM strategies.
- Qualifications: 3+ years in online CRM marketing, preferably in fashion or retail.
- Other info: Collaborative environment with a focus on creativity and analytics.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Tittle: CRM Manager
Location: London
Type of Role: Permanent, Full-time
Working Pattern: Hybrid – 4 days in the office, 1 day working from home
Do you love turning customer data into engaging, revenue-driving campaigns? Our retail client is looking for a CRM Manager to own their CRM, retention, and customer communications strategy—and make a real impact!
You\’ll lead the email and mobile marketing plan, track key KPIs, and build long-term, profitable relationships with customers. Working alongside the Insight Analyst, you\’ll manage, develop, and mine the customer database to uncover insights, boost engagement, and improve marketing performance.
What We\’re Looking For
- Minimum 3 years\’ experience in online CRM marketing, ideally within fashion or retail
- Proven track record in managing retention and CRM programmes and database management
- Hands-on experience building workflows within a CRM system
- Strong knowledge of web analytics (Google Analytics) and expert in Excel, Word, PowerPoint
- Analytical mindset with creativity to deliver exceptional customer experiences
This is your chance to shape how our client connects with their customers and take their CRM to the next level!
CRM Manager employer: Stott and May
Contact Detail:
Stott and May Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your CRM campaigns and results. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company’s current CRM strategies. Bring ideas to the table that could enhance their customer engagement and retention efforts—show them you’re ready to make an impact!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up in the process.
We think you need these skills to ace CRM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Manager role. Highlight your experience in online CRM marketing, especially if you've worked in fashion or retail. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved retention rates or boosted engagement in previous roles. This will help us see the impact you can make.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about CRM and how your analytical mindset and creativity can help us deliver exceptional customer experiences. Make it personal and engaging!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Stott and May
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM systems relevant to the role. Brush up on your knowledge of workflows and how to leverage customer data for impactful campaigns. Being able to discuss specific examples of how you've used CRM tools in past roles will show your expertise.
✨Showcase Your Analytical Skills
Prepare to discuss how you’ve tracked KPIs and used analytics to drive decisions. Bring examples of reports or insights you've generated from data, especially using Google Analytics. This will demonstrate your analytical mindset and ability to improve marketing performance.
✨Demonstrate Your Creativity
Think of innovative campaigns you’ve executed in the past. Be ready to share how you combined creativity with data-driven strategies to enhance customer engagement. This will highlight your ability to deliver exceptional customer experiences.
✨Understand the Retail Landscape
Familiarise yourself with current trends in the fashion and retail sectors. Knowing what works in CRM marketing for these industries will help you connect with the interviewers and show that you’re passionate about the field.