At a Glance
- Tasks: Provide top-notch IT support and manage systems for a global team.
- Company: Leading global investment management firm in Central London.
- Benefits: Competitive salary, bonus, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to work with senior executives.
- Why this job: Join a dynamic team and make a real impact on technology experiences.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and a proactive attitude.
The predicted salary is between 36000 - 54000 € per year.
A leading global investment management organisation is seeking a hands-on IT Support & Systems Administrator to join their London team. This role offers the opportunity to work in a dynamic, fast-paced environment supporting a global user base across Europe, the US, and APAC regions. You’ll be providing end-to-end IT support (1st–2nd line) and taking ownership of key systems administration tasks, ensuring smooth daily operations and a high-quality technology experience for all staff.
Key Responsibilities
- Provide 1st and 2nd line IT support and systems administration to users across multiple global offices.
- Deliver a “white glove” support service to senior executives.
- Manage and maintain the firm’s ticketing system, ensuring timely response and resolution of support requests.
- Support desktop and infrastructure implementation projects, system upgrades, and regular maintenance.
- Administer and maintain Office 365, Intune policies, and related MDM/endpoint management solutions.
- Oversee onboarding/offboarding processes, including hardware setup, entitlement management, and asset tracking.
- Manage video conferencing, communication systems, and collaboration tools (Teams, Zoom, Poly, Avaya).
- Support the firm’s information security framework, including monitoring alerts, responding to incidents, and ensuring compliance with internal policies.
- Maintain documentation and knowledge base resources for IT processes and troubleshooting.
- Occasionally travel to other office locations for on-site support when required.
Ideal Background
- 2+ years’ experience in IT support and systems administration.
- Strong troubleshooting and problem-solving skills with the ability to work independently.
- Experience in a professional or financial services environment is advantageous.
- Familiarity with Office 365 administration, Citrix or VDI platforms, and Azure environments.
- Strong communication skills and a proactive, service-oriented approach.
- Degree in Computer Science or a related field preferred; relevant IT certifications are a plus.
Personal Attributes
- Bright, analytical thinker with excellent judgment and initiative.
- Confident self-starter, able to work effectively in a fast-paced, non-hierarchical environment.
- Professional, composed, and comfortable dealing with senior stakeholders.
- Collaborative team player with strong attention to detail.
If you are interested please email your CV to megan.seymour@stottandmay.com for immediate consideration.
Help Desk Support in City of London employer: Stott and May
Join a leading global investment management organisation in Central London, where you will thrive in a dynamic work environment that values innovation and collaboration. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, alongside a competitive salary and bonus structure. Experience a supportive culture that prioritises a high-quality technology experience for all staff, while enjoying the benefits of working in one of the world's financial hubs.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Support in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your problem-solving abilities.
✨Tip Number 3
Show off your tech skills! If you’ve worked with Office 365, Citrix, or any relevant tools, make sure to highlight that experience. Consider doing a quick project or creating a portfolio to demonstrate your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team!
We think you need these skills to ace Help Desk Support in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Help Desk Support role. Highlight your IT support experience, especially in a fast-paced environment, and don’t forget to mention any relevant certifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your problem-solving skills and how you’ve provided top-notch support in previous positions.
Show Off Your Communication Skills:Since you'll be dealing with senior executives, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show that you can convey technical information effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Stott and May
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around IT support and systems administration. Familiarise yourself with Office 365, Intune, and any other tools mentioned in the job description. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT issues in the past. Think about specific situations where you provided 'white glove' support or resolved complex problems. This will demonstrate your troubleshooting abilities and your proactive approach to IT support.
✨Understand the Company Culture
Research the organisation's values and work environment. Since they operate in a fast-paced, non-hierarchical setting, be ready to discuss how you thrive in such environments. Showing that you align with their culture can set you apart from other candidates.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their IT projects, team dynamics, or how they measure success in this role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
