At a Glance
- Tasks: Lead innovative projects to improve services for people affected by illness.
- Company: Dynamic charity focused on enhancing lives through innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a passionate team dedicated to impactful change.
- Why this job: Make a real difference while driving cutting-edge service design and delivery.
- Qualifications: Proven experience in service design and agile project management.
The predicted salary is between 60000 - 80000 £ per year.
Type: Permanent
Salary: up to £64,300
Location: Stratford, London (min 1 day per week)
Start: ASAP
We're looking for a senior service design & development Lead. This is a unique opportunity to drive innovation that helps people affected by illness live longer, better lives. You'll lead a team delivering agile innovation projects, testing new approaches and embedding user-centred design to improve services and deliver strategic impact.
Initially, the role will focus on:
- Developing personalised information journeys in partnership with Fundraising to improve user outcomes and build longer-term relationships with supporters.
- Testing and implementing omni-channel and AI-informed approaches to service delivery to support channel diversification and innovation.
Key Responsibilities
- Establish and lead a new service innovation and development unit.
- Deliver innovation projects from concept to launch, using agile methodologies, design sprints and rapid prototyping.
- Identify and test opportunities to use AI and emerging technologies to improve services and content delivery.
- Use data, analytics and user insight to drive decision-making and measure impact.
- Facilitate workshops and collaborative innovation activities.
- Build strong partnerships and influence stakeholders across the organisation.
- Lead a team of 3–5 direct reports and provide matrix leadership across functions.
Experience required:
- A strong track record of delivering innovation projects with measurable impact in a charity, healthcare or public sector environment.
- Experience in service design, human-centred design and behavioural insight.
- Expertise in agile delivery approaches and rapid experimentation.
- Knowledge of the evolving AI landscape and its application within digital services or content environments.
- Strong stakeholder management, project leadership and facilitation skills.
- A commitment to involving people with lived experience in service development.
- The ability to thrive in ambiguity, working with curiosity, resilience and a test-and-learn mindset.
Desirable:
- Experience in health-related services.
- Formal training in service design, design thinking or innovation methodologies.
Locations
Senior Service design and delivery lead in City of London, London employer: Stott and May
As a leading charity based in Stratford, London, we pride ourselves on being an exceptional employer that champions innovation and user-centred design to enhance the lives of those affected by illness. Our collaborative work culture fosters creativity and growth, offering employees the chance to lead impactful projects while benefiting from professional development opportunities and a supportive team environment. With a commitment to agile methodologies and the integration of emerging technologies, we empower our staff to make a meaningful difference in the community.
