Technical ServiceNow Service Manager (SC Cleared) Developer and Service Manager
Overview
We are seeking an experienced Technical ServiceNow Service Manager with active SC Clearance to own and manage a critical ServiceNow platform within a secure enterprise environment.
The role combines technical platform ownership, service management, incident leadership and stakeholder engagement, ensuring the ServiceNow service remains secure, stable and continuously improved. Participation in an on-call rota for major incidents is required.
Key Responsibilities
- Own the ServiceNow platform and associated services.
- Manage service performance, availability, SLAs and continual improvement initiatives.
- Provide ServiceNow Development expertise when required
- Lead Incident, Problem and Change Management activities.
- Coordinate and lead major incident response and resolution.
- Act as the technical authority for ServiceNow enhancements, upgrades and integrations.
- Work with technical teams and stakeholders to deliver platform improvements.
- Produce service reporting, documentation and governance artefacts.
- Participate in an out-of-hours on-call rota and act as an escalation point for critical incidents.
Essential Skills & Experience
- Active SC Clearance.
- Strong ServiceNow administration and platform management experience.
- Experience managing live production services in an enterprise environment.
- Proven background in Service Management and Major Incident Management.
- Knowledge of ITIL processes and best practice.
- Experience overseeing ServiceNow releases, upgrades and integrations.
- Excellent stakeholder management and communication skills.
Desirable
- ServiceNow CSA and/or CAD certifications.
- ITIL Foundation (or higher).
- Experience within Government, Defence or other regulated environments.
- Knowledge of ITSM, ITOM and ServiceNow development best practices.
Candidate Profile
A proactive ServiceNow specialist with a strong blend of technical expertise and service management experience, capable of leading operational service delivery, driving continuous improvement and managing critical incidents in a secure environment.
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Technical ServiceNow Service Manager (SC Cleared) employer: Stott and May Inc.
Join a leading financial services firm that prioritises innovation and employee development, offering a dynamic work culture in Surrey or London. With a strong focus on AI-driven solutions, this role provides opportunities for professional growth while working collaboratively with diverse teams in a hybrid environment. Enjoy the benefits of a supportive workplace that values your contributions and fosters a culture of continuous learning and improvement.
