Head of Customer Success

Join to apply for the Head of Customer Success role at Stotles Join to apply for the Head of Customer Success role at Stotles This range is provided by Stotles. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range About Stotles Stotles is the single platform to grow your public sector business. One platform where you can: create strategy, build pipeline, track tenders and win bids. We help public sector teams move from disconnected workflows, mountains of data, unqualified opportunities and painful collaboration to a single, end-to-end process so you can focus on what really matters. Winning more contracts. We provide AI-enhanced decision-making at every stage of the public sector sales cycle to help you identify the best opportunities, summarise complex information, and automate tedious tasks – so you can focus on strategy and winning bids. Don’t take our word for it! Stotles is used and trusted by public sector teams at Salesforce, Snowflake, Civica, SAP, Palo Alto, Appian, Vodafone, AtkinsRéalis, CGI, Moody’s, Genesys, Splunk, Dun & Bradstreet, UiPath, Zscaler, Zoom and more. We’ve recently raised $13M in Series A funding, led by Headline and Acton Capital. We’re using the $13M raise to continue investing in the end-to-end, AI-powered platform which is designed to do one thing: grow revenue for public sector teams. Read the full release here. About this Role & Why We\’re Hiring It\’s never been a more exciting time at Stotles. Here\’s why we\’re looking for you. We’re hiring an enthusiastic, strategic and commercially minded individual to lead and develop our Customer Success team. Our Head of Customer Success will play a critical role within Stotles, ensuring our customers have a world-class experience with us leading to exceptional ROI. This should in-turn lead to world class retention, expansion, and revenue growth at Stotles. This is a multi-faceted role that will cover a wide swath of responsibilities but will ultimately be focusing on achieving best in class NRR. You’ll do this through deepening our key customer relationships via brilliant service, developing the commercial playbook (which you will use at scale) and creating deep product knowledge by collaborating with the Product team. Crucially, you’ll also be leading and developing a growing Customer Success team, focusing on mentoring, nurturing, and enabling them to deliver exceptional results. Comp Range: £80,000 – £120,000 salary with a significant equity grant dependent on experience. What You\’ll Do Stotles is a multi product company, which requires further iteration and evolution of our CS function. You will steer the team and modify/build processes around the following objectives: “SaaS” Customer Success : drive adoption and value delivery to customers to maximise value to them, and thus NRR via stellar retention/expansion. Customer support : work with Engineering and Product to evolve how we handle issues to ensure stellar service levels Account management : build account management “from scratch” into our ways of working to proactively grow and retain customers Who We\’re Looking For Experience Start-up / scale-up experience, ideally of growing a CS team in a Series A+ B2B SaaS organisation Experience managing larger, multi-tiered CS teams – we have Senior CSM’s, CSM’s and Portfolio Success Managers Proven track record of successfully driving revenue expansion / account management Experience building robust customer relationships Experience of using technology to scale – we use Planhat Nice to have: Public Sector sales experience Mentality Customer obsessed Able to and enthusiastic about getting deep in the product to understand what our customers see A coach – you lead from the front and support the team to consistently high performance and continued development Open to feedback and happy to collaborate. Aristotle said ‘the whole is greater than the sum of it’s parts’ and that’s how we work at Stotles Dependable & detail-orientated; deliver on the commitments you make to the team, from the big picture results to the nuanced details Most importantly , we\’re looking for curious, ambitious people who love to learn and want to be a part of building something special. If (for any reason) you don\’t precisely fit our requirements but you\’re close, don\’t hesitate to apply! Next steps Stage 1 -Intro call: Approx. 30-minute. A chance to get to know each other, and chat through your experiences, motivations, and goals. Successful candidates will be asked to complete a short exercise, which you will present at stage 2. Stage 2 – Experience interview: Approx 30-45 minutes. Deep dive Q+A interview with one of our founders. Stage 3 – Communication & Skills Assessment: In-person/video call. Approx. 1 hour. Candidates present results of the exercise to the Stotles team, with time for discussion and other questions. After this, 15-minutes of general conversation/Q&A about Stotles and getting to know the rest of the team. Stage 4 – Meet the team: In-person. Approx. 90 minutes. A chance to get to know the team, make sure we\’re the right fit for you (and vice versa) and ask any outstanding questions about life at Stotles. From here we will make a final decision. We aim to offer successful candidates a role within 3 days subject to reference checks. We\’re excited to meet you! Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Customer Service, Sales, and Management Industries Software Development Referrals increase your chances of interviewing at Stotles by 2x Get notified about new Head of Customer Success jobs in London Area, United Kingdom . 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