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- Tasks: Lead and develop the Customer Success team to ensure exceptional customer experiences.
- Company: Stotles helps public sector teams streamline workflows and win contracts with an AI-powered platform.
- Benefits: Enjoy competitive salaries, equity options, health plans, and a generous wellness allowance.
- Why this job: Join a dynamic team focused on growth, innovation, and making a real impact in the public sector.
- Qualifications: Experience in scaling Customer Success teams in B2B SaaS; customer-obsessed mentality required.
- Other info: Flexible hybrid working model with fun team bonding activities and a supportive culture.
The predicted salary is between 64000 - 96000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Hi there, We\’re Stotles.
Stotles is the single platform to grow your public sector business. One tool where you can: create strategy, build pipeline, track tenders and win bids.
We help public sector teams move from disconnected workflows, mountains of data, unqualified opportunities and painful collaboration to a single, end-to-end process so you can focus on what really matters. Winning more contracts.
We provide AI-enhanced decision-making at every stage of the public sector sales cycle to help you identify the best opportunities, summarise complex information, and automate tedious tasks – so you can focus on strategy and winning bids.
Don\’t take our word for it! Stotles is used and trusted by public sector teams at Salesforce, Snowflake, Civica, SAP, Palo Alto, Appian, Vodafone, AtkinsRéalis, CGI, Moody\’s, Genesys, Splunk, Dun & Bradstreet, UiPath, Zscaler, Zoom and more.
We\’ve recently raised $13M in Series A funding, led by Headline and Acton Capital .
We\’re using the $13M raise to continue investing in the end-to-end, AI-powered platform which is designed to do one thing: grow revenue public sector teams.
Read the full release here.
Learn more:
Working at Stotles
About this Role & Why We\’re Hiring
It\’s never been a more exciting time at Stotles. Here\’s why we\’re looking for you.
We\’re hiring an enthusiastic, strategic and commercially minded individual to lead and develop our Customer Success team.
Our Head of Customer Success will play a critical role within Stotles, ensuring our customers have a world-class experience with us leading to exceptional ROI. This should in-turn lead to world class retention, expansion, and revenue growth at Stotles.
This is a multi-faceted role that will cover a wide swath of responsibilities but will ultimately be focusing on achieving best in class NRR. You\’ll do this through deepening our key customer relationships via brilliant service, developing the commercial playbook (which you will use at scale) and creating deep product knowledge by collaborating with the Product team.
Crucially, you\’ll also be leading and developing a growing Customer Success team, focusing on mentoring, nurturing, and enabling them to deliver exceptional results.
Comp Range: £80 – 120K salary with a significant equity grant dependent on experience.
What You\’ll Do
Stotles is a multi product company, which requires further iteration and evolution of our CS function.
You will steer the team and modify/build processes around the following objectives:
- \”SaaS\” Customer Success : drive adoption and value delivery to customers to maximise value to them, and thus NRR via stellar retention/expansion.
- Customer support : work with Engineering and Product to evolve how we handle issues to ensure stellar service levels
- Account management : build account management \”from scratch\” into our ways of working to proactively grow and retain customers
Who We\’re Looking For
Experience
- Start-up / scale-up experience, ideally of growing a CS team in a Series A+ B2B SaaS organisation
- Experience managing larger, multi-tiered CS teams – we have Senior CSM\’s, CSM\’s and Portfolio Success Managers
- Proven track record of successfully driving revenue expansion / account management
- Experience building robust customer relationships
- Experience of using technology to scale – we use Planhat
- Nice to have: Public Sector sales experience
Mentality
- Customer obsessed
- Able to and enthusiastic about getting deep in the product to understand what our customers see
- A coach – you lead from the front and support the team to consistently high performance and continued development
- Open to feedback and happy to collaborate. Aristotle said \’the whole is greater than the sum of it\’s parts\’ and that\’s how we work at Stotles
- Dependable & detail-orientated; deliver on the commitments you make to the team, from the big picture results to the nuanced details
Most importantly , we\’re looking for curious, ambitious people who love to learn and want to be a part of building something special. If (for any reason) you don\’t precisely fit our requirements but you\’re close, don\’t hesitate to apply!
Next steps
Stage 1 -Intro call: Approx. 30-minute. A chance to get to know each other, and chat through your experiences, motivations, and goals. Successful candidates will be asked to complete a short exercise, which you will present at stage 2.
Stage 2 – Experience interview: Approx 30-45 minutes. Deep dive Q+A interview with one of our founders.
Stage 3 – Communication & Skills Assessment: In-person/video call. Approx. 1 hour. Candidates present results of the exercise to the Stotles team, with time for discussion and other questions. After this, 15-minutes of general conversation/Q&A about Stotles and getting to know the rest of the team.
Stage 4 – Meet the team: In-person. Approx. 90 minutes. A chance to get to know the team, make sure we\’re the right fit for you (and vice versa) and ask any outstanding questions about life at Stotles.
From here we will make a final decision. We aim to offer successful candidates a role within 3 days subject to reference checks.
We\’re excited to meet you!
Stotles data in numbers
- 8M Procurement notices from UK & EU
- 15K UK government organisations
- 90K Government policy & strategy documents
- 180K Government contacts
- 80M Invoices published by the government bodies in UK
- 1.5M Government suppliers in UK & EU
Benefits and perks
- Transparent and competitively benchmarked salaries
- Equity dependent on experience
- A generous health cash plan (Covers dental, optical, physical therapy, consultations, etc.)
- A personal health, wellness, and development allowance of £130/month to spend on gym memberships, therapy, yoga classes… any experience that keeps your mind and body healthy.
- 25 days vacation + bank holidays
- A dedicated learning and development budget you can use for books, conferences, courses, events
- Office in Central London (Farringdon)
- A hybrid working environment with 3 days in office for Commercial and Ops and 1-2 days for Product and Engineering and flexible work-from-home opportunities
- A work-from-home setup budget of £400 you can use for these items: a keyboard, monitor, mouse, office chair, desk, headphones
- Monthly affectionately-termed \”TeamChills\”: our in-person team-bonding socials covering anything from mini-golf, to communal taco-eating and summer picnics
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Head of Customer Success employer: Stotle Ltd
Contact Detail:
Stotle Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success
✨Tip Number 1
Familiarise yourself with Stotles' platform and its features. Understanding how our AI-enhanced decision-making works will not only help you in the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Stotles on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your interviews.
✨Tip Number 3
Prepare to discuss your experience in building and leading Customer Success teams. Be ready to share specific examples of how you've driven revenue expansion and customer retention in previous roles, as this aligns closely with what we're looking for.
✨Tip Number 4
Showcase your understanding of the public sector landscape. If you have any relevant experience or knowledge about public sector sales, make sure to highlight it, as it could set you apart from other candidates.
We think you need these skills to ace Head of Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly in a SaaS environment. Emphasise any leadership roles and achievements that demonstrate your ability to drive revenue expansion and build strong customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with Stotles' mission and values, and provide specific examples of how you've successfully led customer success teams in the past.
Showcase Your Understanding of the Role: Demonstrate your knowledge of the responsibilities outlined in the job description. Discuss your approach to driving customer adoption and retention, and how you would develop the commercial playbook mentioned in the listing.
Highlight Your Team Leadership Skills: Since the role involves leading a growing Customer Success team, be sure to include examples of how you've mentored and developed team members in previous positions. This will show that you're not only capable of managing but also nurturing talent.
How to prepare for a job interview at Stotle Ltd
✨Understand the Company and Its Mission
Before your interview, take some time to research Stotles and its mission in the public sector. Familiarise yourself with their AI-enhanced platform and how it helps teams streamline their processes. This knowledge will show your genuine interest in the company and its goals.
✨Demonstrate Your Customer Success Experience
Be prepared to discuss your previous experience in customer success, particularly in a SaaS environment. Highlight specific examples where you drove revenue expansion or improved customer retention. This will help illustrate your capability to lead the Customer Success team effectively.
✨Showcase Your Leadership Skills
As the Head of Customer Success, you'll need to lead and develop a team. Share your leadership philosophy and provide examples of how you've mentored or coached team members in the past. Emphasising your ability to inspire and support others will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making process. Think about potential challenges in customer success and how you would address them. This preparation will demonstrate your strategic thinking and readiness for the role.
