At a Glance
- Tasks: Lead exciting book projects from start to finish, ensuring a smooth publishing experience.
- Company: Join StoryTerrace, the UK and US leader in ghostwritten memoirs.
- Benefits: Competitive salary, bonus scheme, hybrid work, and a meaningful product.
- Other info: Dynamic, collaborative culture with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact by helping clients share their life stories.
- Qualifications: 3-4 years of project management experience, ideally in publishing or media.
The predicted salary is between 32000 - 34000 £ per year.
StoryTerrace turns life stories into books using its proprietary software platform, Bookmaker. We are the market leader for ghostwritten memoirs in the UK and the US. Our fast-growing PRO line focuses on thought leadership books for public speakers and C-level executives.
About the Role
We're looking for a highly organised, client-focused Senior Editorial Project Manager to lead book projects from kickoff to publication across both our premium PRO and Classic lines. This is a strategic, client-facing role where you'll manage complex creative productions, coordinate multi-stakeholder teams, and deliver an exceptional publishing experience while driving commercial outcomes across your portfolio. At its core, the Project Manager safeguards the integrity of the process, not the prose: creating the structure and accountability that allow all contributors to do their best work while keeping the project on track.
Responsibilities
- Plan, prioritise, and balance 60–80 concurrent projects, managing the full timeline across editorial, production, and design phases for both PRO and Classic lines.
- Act as the primary contact and operational liaison between the client, strategist (PRO), writer, development editor (PRO), designer, copyeditor, typesetter, and internal team.
- Build trusted relationships with clients via phone and email, acting as a calm, confident, and empathetic guide throughout their journey.
- Drive client satisfaction, retention, and advocacy handling complex conversations, sensitive subject matter, and emotionally charged feedback with professionalism and emotional intelligence.
- Identify, present, and close upgrade opportunities within your project portfolio, with a genuine commercial awareness of the value you're managing.
- Troubleshoot challenges that arise during production, identify practical solutions, and escape/escalate as needed.
- Ensure final outputs meet StoryTerrace's editorial and production benchmarks (without being a hands-on editor).
Qualifications
- At least 3–4 years of project management experience, ideally in publishing, media, or a content-led environment (but strong candidates from other fast-paced client-facing backgrounds will be considered).
- Proven ability to manage multiple concurrent stakeholders, timelines, and competing priorities without dropping the ball.
- Strong customer-facing experience, with confidence navigating nuanced, emotionally complex client situations.
- Commercial awareness – you understand the value of a client relationship and can identify and support upsell opportunities naturally and credibly.
- A bachelor's or master's degree in English, Creative Writing, or a related field (excellent written English is essential).
- Comfortable with systems, new technologies, and AI-enabled tools.
- Proactive problem-solver, calm under pressure, and confident working independently in a fast-moving scale-up environment.
- Collaborative, adaptable, and motivated by delivering meaningful outcomes.
- Must be based in and eligible to work in the UK.
Compensation & Benefits
- Annual base salary £32,000–£34,000 depending on experience, plus bonus and commission scheme.
- Hybrid role with 1 office day per week (Aldgate, London).
- A genuinely meaningful product with real emotional impact.
- A collaborative, mission-driven culture in an international scale-up environment.
Senior Editorial Project Manager in London employer: StoryTerrace
At StoryTerrace, we pride ourselves on being a leading employer in the publishing industry, offering a dynamic and collaborative work environment that fosters creativity and personal growth. As a Senior Editorial Project Manager, you'll enjoy the benefits of a hybrid working model, competitive salary, and the opportunity to manage impactful projects that resonate emotionally with clients. Our mission-driven culture encourages innovation and teamwork, making it an ideal place for professionals looking to make a meaningful difference in the world of storytelling.
