StoryTerrace in London is seeking a senior people leader to head our front-line Project Managers and a Customer Success Agent, overseeing UK and US client book projects. You’ll coach the team, drive KPIs like upgrades, payments, and customer satisfaction, and ensure service levels and on-time delivery amid sensitive client stories.
A background in customer service, project management, and manuscript production helps, with remote work history and a willingness to travel to Aldgate offices 2–3
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Head of Editorial & CX Operations (Hybrid, UK/US) employer: StoryTerrace
At StoryTerrace, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a Chief Editorial Quality & Publishing Leader, you will have the unique opportunity to shape the editorial landscape of a dynamic cross-Atlantic team, with ample opportunities for professional growth and development. Our commitment to quality and creativity, combined with a supportive environment, makes StoryTerrace an exceptional employer for those seeking meaningful and rewarding careers in publishing.
