StoryTerrace in London is hiring a Senior Team Lead who will head our front-line Project Managers and a Customer Success Agent across the UK and US. You’ll coach, manage performance, and align editorial production with commercial goals while reporting to the CEO and collaborating with Sales, Publishing, and Editorial Operations.
You’ll hire and develop staff, monitor KPIs such as upgrades, payments, and customer ratings, balance workloads, handle escalations with empathy, and drive process
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Global Customer Success & Editorial Team Lead employer: StoryTerrace
At StoryTerrace, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a Chief Editorial Quality & Publishing Leader, you will have the unique opportunity to shape the editorial landscape of a dynamic cross-Atlantic team, with ample opportunities for professional growth and development. Our commitment to quality and creativity, combined with a supportive environment, makes StoryTerrace an exceptional employer for those seeking meaningful and rewarding careers in publishing.
