StoryTerrace turns people’s life stories into professionally written, printed books. Our customers are often sharing something deeply personal, so when something goes wrong, how we respond matters as much as the fix. You’ll join our Customer & Editorial Operations team and help keep customers happy and work moving.
No two days look quite the same. You’ll take over formal complaints, track patterns, answer queries by email/phone, and support overdue payment follow-ups in a hybrid role based in
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Empathetic Support & Escalations Specialist employer: StoryTerrace
At StoryTerrace, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a Chief Editorial Quality & Publishing Leader, you will have the unique opportunity to shape the editorial landscape of a dynamic cross-Atlantic team, with ample opportunities for professional growth and development. Our commitment to quality and creativity, combined with a supportive environment, makes StoryTerrace an exceptional employer for those seeking meaningful and rewarding careers in publishing.
