StoryTerrace is seeking a hands‑on customer service professional to resolve complaints and support day‑to‑day operations. You will join the Customer & Editorial Operations team, ensuring empathetic, clear communication while managing inquiries and escalating where needed.
Experience in handling complaints, familiarity with money conversations, and comfort with AI tools like Claude will help you thrive in our hybrid London environment.
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Customer Success Pro (Hybrid) – Resolution & Payments employer: StoryTerrace
At StoryTerrace, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a Chief Editorial Quality & Publishing Leader, you will have the unique opportunity to shape the editorial landscape of a dynamic cross-Atlantic team, with ample opportunities for professional growth and development. Our commitment to quality and creativity, combined with a supportive environment, makes StoryTerrace an exceptional employer for those seeking meaningful and rewarding careers in publishing.
