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- Tasks: Help solve tech puzzles and support colleagues and clients with real issues.
- Company: Join Storyteq, a dynamic MarTech company that values curiosity and innovation.
- Benefits: Enjoy 25 days' holiday, competitive salary, and in-house training opportunities.
- Why this job: Kick-start your tech career and make an impact from day one.
- Qualifications: Some SQL knowledge and a passion for problem-solving.
- Other info: Graduate-friendly role with hands-on experience and excellent growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Ready to kick-start your tech career in a place where you can learn fast, solve real problems, and make an impact from day one? At Storyteq, our teams rely on smart, curious people like you to keep our MarTech platforms running like a dream and we’re excited to welcome someone at the very start of their journey.
If you love solving puzzles, helping people, and getting stuck into new tech, this could be your perfect first step into the world of Application Support.
You’ll work within our support window of 08:00-18:00, following one of our rotating shifts: 8:30-17:30, 9:30-18:30, 9:00-18:00.
What you’ll be getting up to:
- Help colleagues and clients by investigating issues and solving support tickets.
- Troubleshoot application quirks and figure out what’s really going on under the hood.
- Work with developers, product teams and other techies to solve bigger challenges.
- Keep track of support requests in Jira Service Management.
- Create simple, helpful documentation (or even full knowledge base guides).
- Hop onto ad-hoc projects that give you hands-on experience outside your day-to-day.
- Support the service desk with testing and technical investigations.
- Help manage change requests and collaborate across teams to roll them out smoothly.
How you’ll shine:
- Loves solving problems and figuring out how things work.
- Can stay calm, positive and friendly even when something breaks.
- Has great communication skills and enjoys helping people.
- Can juggle tasks without dropping quality.
- Is happy to occasionally pitch in with out-of-hours maintenance when needed.
- Wants to learn — and soak up lots of in-house training on our platforms.
Requirements:
This is a graduate friendly role, so don’t worry if you don’t tick every box yet.
Must-have:
- Some SQL knowledge and understanding of relational databases (from uni, projects or internships).
Big bonus points:
- Basics of networking infrastructure.
- Experience with cloud computing (Google Cloud, AWS, etc.).
- Familiarity with API tools like Postman or Insomnia.
- Exposure to programming languages (C#, .NET, Java, NodeJS, VueJS, AngularJS).
- Knowledge of monitoring tools (Datadog, New Relic).
- Understanding of deployment tools (Argo CD, Octopus).
- Experience using Jira or Confluence.
Benefits:
On top of a competitive salary, you can expect a whole load of perks: 25 days' holiday +
Graduate Technical Support Analyst in England employer: Storyteq
Contact Detail:
Storyteq Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Technical Support Analyst in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with alumni from your university. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting, try to work on some real-life tech issues or even set up mock scenarios. This will help you feel more confident during interviews.
✨Tip Number 3
Show off your passion for tech! When you get the chance to chat with potential employers, share your excitement about learning new tools and technologies. It’s all about that positive vibe!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are eager to join us. Plus, it gives you a better chance to stand out in the crowd.
We think you need these skills to ace Graduate Technical Support Analyst in England
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your enthusiasm for technology in your application! Share any projects or experiences that highlight your problem-solving skills and curiosity about tech. We love candidates who are eager to learn and grow with us.
Tailor Your Application: Make sure to customise your CV and cover letter for the Graduate Technical Support Analyst role. Highlight relevant skills like SQL knowledge and any experience with cloud computing or APIs. This shows us you’re serious about joining our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Storyteq
✨Know Your Tech Basics
Brush up on your SQL knowledge and understanding of relational databases. Be ready to discuss any projects or coursework where you applied these skills, as it shows you're not just familiar with the concepts but can also put them into practice.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled challenges in the past. Whether it's a tricky assignment or a tech issue, demonstrating your thought process and how you arrived at a solution will impress the interviewers.
✨Communicate Clearly
Since this role involves helping colleagues and clients, practice explaining technical concepts in simple terms. Good communication is key, so think about how you can convey your ideas clearly and effectively during the interview.
✨Be Ready to Learn
Express your eagerness to soak up knowledge and training. Highlight any previous experiences where you quickly adapted to new technologies or processes, showing that you're not just looking for a job, but a place to grow your skills.
