Implementation Consultant in Birmingham

At Storyteq, we're transforming the way global brands create, manage, and deliver marketing content at scale. With a track record of revolutionising the marketing and production landscape, we've been recognised as a Leader by Gartner year after year in the Magic Quadrant for Content Marketing platform and DAM categories.
Our secret recipe? Leveraging creativity, technology, and data-driven brilliance! When iconic names like Heineken, BMW, and Sky want to transform their creative processes, they turn to us. As part of the Inspired Thinking Group (ITG), we are a powerhouse of over 2,000 professionals committed to turning great ideas into high-performing campaigns. Ready to bridge the gap between visionary pre-sales solutions and rock-solid project plans? As our Implementation Consultant, you'll be translating client dreams into detailed roadmaps, and executable delivery plans that make them real.

Key Responsibilities

• Own implementation projects for new and existing customers, ensuring timely delivery and client satisfaction
• Lead scoping workshops to capture business requirements, marketing workflows, governance processes, and technical dependencies
• Share your wisdom on Martech best practices, illuminating the path to maximise platform adoption and success
• Design bespoke solutions and orchestrate seamless integration workflows
• Coordinate with internal teams, including Configuration, Product, Engineering, Support, and Customer Success
• Advise on migration strategies that ensure harmonious coexistence with existing systems
• Forge strong alliances with third-party agencies for collaboration
• Build strong customer relationships to ensure high levels of satisfaction and adoption
• Deliver impactful presentations that charm senior stakeholders
• Uphold and share best practices to ensure consistent delivery excellence
• Work through timelines and budgets, monitoring project progress, risks, and dependencies, ensuring milestones are achieved
• Assist customers during go-live and provide post-implementation support

At Storyteq, we're transforming the way global brands create, manage, and deliver marketing content at scale. With a track record of revolutionising the marketing and production landscape, we've been recognised as a Leader by Gartner year after year in the Magic Quadrant for Content Marketing platform and DAM categories.
Our secret recipe? Leveraging creativity, technology, and data-driven brilliance! When iconic names like Heineken, BMW, and Sky want to transform their creative processes, they turn to us. As part of the Inspired Thinking Group (ITG), we are a powerhouse of over 2,000 professionals committed to turning great ideas into high-performing campaigns. Ready to bridge the gap between visionary pre-sales solutions and rock-solid project plans? As our Implementation Consultant, you'll be translating client dreams into detailed roadmaps, and executable delivery plans that make them real.

Key Responsibilities

• Own implementation projects for new and existing customers, ensuring timely delivery and client satisfaction
• Lead scoping workshops to capture business requirements, marketing workflows, governance processes, and technical dependencies
• Share your wisdom on Martech best practices, illuminating the path to maximise platform adoption and success
• Design bespoke solutions and orchestrate seamless integration workflows
• Coordinate with internal teams, including Configuration, Product, Engineering, Support, and Customer Success
• Advise on migration strategies that ensure harmonious coexistence with existing systems
• Forge strong alliances with third-party agencies for collaboration
• Build strong customer relationships to ensure high levels of satisfaction and adoption
• Deliver impactful presentations that charm senior stakeholders
• Uphold and share best practices to ensure consistent delivery excellence
• Work through timelines and budgets, monitoring project progress, risks, and dependencies, ensuring milestones are achieved
• Assist customers during go-live and provide post-implementation support

Requirements

• 2-3 years of SaaS implementation experience
• Strong understanding of the Martech realm
• Proven ability to lead stakeholder engagement sessions as well as scoping and solution workshops
• Skilled in translating business requirements and crafting and delivering client-tailored system solutions
• Proven success in steering client interactions and implementations with strong stakeholder management and communication skills
• Excellent presentation skills with both technical and non-technical audiences
• Knowledge of data migration and systems integration concepts
• Excellent analytical and problem-solving abilities
• Highly organised, with experience managing detailed project documentation, RAID logs, or configuration checklists without missing dependencies
• Proficiency with Microsoft Office and project management tools e.g. monday.com, JIRA, Confluence, Lucid etc
• Meticulous attention ensures nothing slips through the cracks
• Influence decisions at every level
• Balance juggling multiple projects simultaneously, meeting every deadline
• Build trust and foster strong relationships with an infectious enthusiasm
• Constantly evolve and enrich your professional development

Benefits

On top of a competitive salary, you can expect a whole load of perks:

• 25 days' holiday + bank holidays- we understand the importance of you getting some down time

• Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing
• Pension Scheme - helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan - claim back the cost of your medical treatments
• So many savings- through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out

• Employee Assistance Programme- our people are at the heart of everything we do, so if you're happy, we're happy
• Cycle to Work Scheme - save on the cost of biking to work
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process!
• Referral scheme- know the perfect person to join the team? You could bag £1,500 for a putting a good word in

• Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions
• Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender, gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.