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- Tasks: Provide technical support and troubleshoot issues for our in-house MarTech tools.
- Company: Join Storyteq, a dynamic company focused on innovative marketing technology.
- Benefits: Enjoy 25 days holiday, competitive salary, and flexible working hours.
- Why this job: Make a real impact by helping teams succeed with your problem-solving skills.
- Qualifications: Experience in technical support and proficiency in SQL required.
- Other info: Fast-paced environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As an Application Support Analyst at Storyteq, you’ll be a key part of keeping our systems running smoothly, especially our in‑house MarTech tools that teams across the business rely on every day. You’ll be the go‑to person when colleagues or clients need technical support, helping them troubleshoot issues, resolve tickets, and keep everything moving. Your problem‑solving skills and calm, customer‑focused approach will make a real difference to their experience and to the ongoing success of our products.
Standard Working hours are between 08:00 and 18:00 operating 3 separate shift patterns (8-4.30, 9-5.30 & 9.30-6).
What I need to do:
- Provide second-line technical support to internal teams and external clients.
- Troubleshoot and resolve application‑related issues, including diagnosing problems, researching solutions, and implementing fixes.
- Collaborate with cross‑functional teams to resolve complex technical issues and drive continuous improvement.
- Manage and prioritise support tickets and incidents using our Jira Service Management tool.
- Create and maintain documentation for support processes and solutions, including creating knowledge base articles in Confluence.
- Prioritise and handle ad‑hoc projects alongside your daily responsibilities.
- Support the service desk team with tasks including investigating and testing.
- Create and oversee Change Requests while collaborating with other teams to successfully complete assigned tasks.
How will I succeed:
- You will be accountable to the Application and Development Support Team Lead.
- Bugs/issues will be escalated to the associated Development Teams and tracked accordingly.
- Assist in resolving ongoing issues reported through our Monitoring and ITSM tool.
- Successfully complete comprehensive in‑house training on our products, ensuring the acquisition and mastery of technical knowledge, which are supported and filled through our internal training portal.
- Proficiency in troubleshooting and solution‑oriented thinking.
- Experience with ticketing systems and service management processes with excellent communication and interpersonal skills.
- Ability to thrive in a fast‑paced, dynamic environment while demonstrating meticulous attention to detail and exceptional task prioritisation skills.
- Be willing to participate out of hours for application deployments and maintenance tasks.
Qualifications and Experience:
- Experience or exposure to technical support, whether gained through studies, internships, or previous roles is welcome.
- Required - Proficiency in SQL and relational databases.
- Highly desired - extensive knowledge of Networking and Infrastructure fundamentals.
- Highly desired - experience of Google Cloud Projects or other Cloud Computing.
- Highly desired - experience using Web API tools in: Postman, Insomnia, Console etc.
- Would be advantageous - knowledge of programming languages: C#, .NET, Java, NodeJS, VueJS and AngularJS.
- Would be advantageous - knowledge of monitoring tools: Datadog and New Relic.
- Would be advantageous - knowledge of deployment tools: Argo CD and Octopus.
- Would be advantageous - knowledge of ITSM and Software Mgmt tools: Jira and Confluence.
On top of a competitive salary, you can expect a whole load of perks: 25 days’ holiday +
Client Services in London employer: Storyteq Group
Contact Detail:
Storyteq Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services in London
✨Tip Number 1
Get to know the company inside out! Research Storyteq's products and services, especially their MarTech tools. This will help you speak their language during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in Client Services. Personal connections can make all the difference!
✨Tip Number 3
Prepare for technical questions! Brush up on your SQL skills and be ready to discuss troubleshooting scenarios. Practising common support issues can help you feel more confident when it comes to showcasing your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the team at Storyteq.
We think you need these skills to ace Client Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Application Support Analyst. Highlight any relevant experience with technical support, SQL, and ticketing systems. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your problem-solving skills and customer-focused approach. Tell us why you're excited about the role and how you can contribute to our team at Storyteq.
Show Off Your Technical Skills: Don’t hold back on your technical know-how! If you've got experience with Google Cloud Projects, Web API tools, or any programming languages, make sure to mention them. We love seeing candidates who are tech-savvy and ready to tackle challenges.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Storyteq Group
✨Know Your Tech Inside Out
Make sure you brush up on your SQL and relational databases before the interview. Be ready to discuss how you've used these skills in past roles or projects, as this will show your technical proficiency and problem-solving abilities.
✨Familiarise Yourself with Tools
Get comfortable with Jira and Confluence, as these are key tools for the role. If you can, try to demonstrate your understanding of how to manage support tickets and create documentation during the interview. This will highlight your readiness to hit the ground running.
✨Showcase Your Customer-Focused Approach
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues calmly and effectively, as this aligns perfectly with the client services aspect of the job.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your troubleshooting skills. Practice articulating your thought process when diagnosing problems and implementing solutions, as this will demonstrate your analytical thinking and ability to work under pressure.
