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- Tasks: Provide technical support and troubleshoot issues for our in-house MarTech tools.
- Company: Join Storyteq, a dynamic company focused on innovation and collaboration.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a competitive salary with great perks.
- Why this job: Make a real impact by helping teams succeed with your problem-solving skills.
- Qualifications: Experience in technical support and proficiency in SQL is a must.
- Other info: Diverse workplace with community groups and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As an Application Support Analyst at Storyteq, you’ll be a key part of keeping our systems running smoothly, especially our in‑house MarTech tools that teams across the business rely on every day. You’ll be the go‑to person when colleagues or clients need technical support, helping them troubleshoot issues, resolve tickets, and keep everything moving. Your problem‑solving skills and calm, customer‑focused approach will make a real difference to their experience and to the ongoing success of our products.
Standard Working hours are between 08:00 and 18:00 operating 3 separate shift patterns (8-4.30, 9-5.30 & 9.30-6).
What I need to do:
- Provide second-line technical support to internal teams and external clients.
- Troubleshoot and resolve application‑related issues, including diagnosing problems, researching solutions, and implementing fixes.
- Collaborate with cross‑functional teams to resolve complex technical issues and drive continuous improvement.
- Manage and prioritise support tickets and incidents using our Jira Service Management tool.
- Create and maintain documentation for support processes and solutions, including creating knowledge base articles in Confluence.
- Prioritise and handle ad‑hoc projects alongside your daily responsibilities.
- Support the service desk team with tasks including investigating and testing.
- Create and oversee Change Requests while collaborating with other teams to successfully complete assigned tasks.
How will I succeed:
- You will be accountable to the Application and Development Support Team Lead.
- Bugs/issues will be escalated to the associated Development Teams and tracked accordingly.
- Assist in resolving ongoing issues reported through our Monitoring and ITSM tool.
- Successfully complete comprehensive in‑house training on our products, ensuring the acquisition and mastery of technical knowledge, which are supported and filled through our internal training portal.
- Proficiency in troubleshooting and solution‑oriented thinking.
- Experience with ticketing systems and service management processes with excellent communication and interpersonal skills.
- Ability to thrive in a fast‑paced, dynamic environment while demonstrating meticulous attention to detail and exceptional task prioritisation skills.
- Be willing to participate out of hours for application deployments and maintenance tasks.
Qualifications and Experience:
- Experience or exposure to technical support, whether gained through studies, internships, or previous roles is welcome.
- Required - Proficiency in SQL and relational databases.
- Highly desired - extensive knowledge of Networking and Infrastructure fundamentals.
- Highly desired - experience of Google Cloud Projects or other Cloud Computing.
- Highly desired - experience using Web API tools in: Postman, Insomnia, Console etc.
- Would be advantageous - knowledge of programming languages: C#, .NET, Java, NodeJS, VueJS and AngularJS.
- Would be advantageous - knowledge of monitoring tools: Datadog and New Relic.
- Would be advantageous - knowledge of deployment tools: Argo CD and Octopus.
- Would be advantageous - knowledge of ITSM and Software Mgmt tools: Jira and Confluence.
On top of a competitive salary, you can expect a whole load of perks:
- 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
- Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
- Pension Scheme – helping you save towards your retirement home in the sun!
- Corporate Medical Cash Plan – claim back the cost of your medical treatments.
- So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
- Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
- Cycle to Work Scheme – save on the cost of biking to work.
- Monthly Employee Awards – Employee of the Month programme with £250 bonus.
- Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
- Referral scheme – know the perfect person to join the team? You could bag £1,500 for putting a good word in.
- Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
- Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.
We Value Diversity! We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under‑represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together. ITG has a number of community groups (ERGs) available to employees which offer a safe space for like‑minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.
Client Services employer: Storyteq Group
Contact Detail:
Storyteq Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to application support. Think about how you'd troubleshoot specific issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your technical skills! If you’ve got experience with SQL, Jira, or any of the tools mentioned in the job description, make sure to highlight that during your conversations. We love seeing candidates who are ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Storyteq.
We think you need these skills to ace Client Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Application Support Analyst role. Highlight your relevant experience, especially in technical support and problem-solving, to show us you’re the right fit for our team.
Show Off Your Skills: Don’t hold back on showcasing your technical skills! If you’ve got experience with SQL, ticketing systems, or any of the tools mentioned in the job description, let us know. We love seeing how you can contribute to our success.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Storyteq Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially SQL and relational databases. Familiarise yourself with the tools mentioned in the job description, like Jira and Confluence, as well as any relevant programming languages. This will show that you're not just a good communicator but also technically savvy.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot a problem or resolve a ticket. Being able to articulate your thought process will demonstrate your solution-oriented mindset.
✨Understand the Company Culture
Research Storyteq's values and culture. They value diversity and community, so be ready to discuss how you can contribute to that environment. Showing that you align with their ethos will make you a more attractive candidate.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their approach to continuous improvement or how they handle cross-functional collaboration. It shows you're genuinely interested in the role and the company.
