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- Tasks: Provide technical support for in-house tools and troubleshoot application issues.
- Company: Leading MarTech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, employee perks, and emphasis on well-being and growth.
- Why this job: Join a dynamic team and make a real difference in customer support.
- Qualifications: Strong SQL skills, experience with ticketing systems, and a passion for helping others.
- Other info: Great opportunities for professional development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading MarTech company is seeking an Application Support Analyst to provide essential technical support for in-house tools. You will troubleshoot and resolve application issues, manage support tickets, and contribute to continuous improvement across teams.
Ideal candidates should have strong SQL and relational database skills, experience with ticketing systems, and a passion for customer support. The role offers a competitive salary along with several employee perks, zeroing in on your well-being and professional growth.
Application Support Engineer - SQL, Cloud & APIs employer: Storyteq Group
Contact Detail:
Storyteq Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - SQL, Cloud & APIs
✨Tip Number 1
Get familiar with the company’s tools and technologies before your interview. Dive into their SQL and cloud services, and maybe even play around with APIs. This shows you’re genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your troubleshooting skills! Think of common application issues and how you’d resolve them. Being able to demonstrate your problem-solving process can really impress during those technical interviews.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. They might share insights about the company culture or even refer you internally, which can give you a leg up.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Application Support Engineer - SQL, Cloud & APIs
Some tips for your application 🫡
Show Off Your SQL Skills: Make sure to highlight your SQL and relational database skills in your application. We want to see how you’ve used these skills in past roles, so don’t hold back on the details!
Ticketing System Experience Matters: If you've worked with ticketing systems before, let us know! Share specific examples of how you managed support tickets and resolved issues. This will show us you're ready to hit the ground running.
Customer Support Passion: We love candidates who are passionate about customer support. In your application, share a story or two about how you’ve gone above and beyond for customers. It’ll help us see your dedication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Storyteq Group
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be prepared to answer questions about complex queries, joins, and database management. Practising with real-world scenarios can help you demonstrate your problem-solving abilities.
✨Familiarise Yourself with Ticketing Systems
Since the role involves managing support tickets, it’s a good idea to get acquainted with popular ticketing systems like JIRA or Zendesk. You might be asked how you would handle specific support scenarios, so think of examples from your past experiences.
✨Show Your Customer Support Passion
This position is all about providing excellent customer support. Prepare to share stories that highlight your dedication to helping users and resolving their issues. Think about times when you went above and beyond for a customer.
✨Continuous Improvement Mindset
The company values continuous improvement, so come ready to discuss how you've contributed to process enhancements in previous roles. Share specific examples of how you identified issues and implemented solutions that benefited your team or organisation.
