At a Glance
- Tasks: Lead key customer accounts and elevate the Customer Success team.
- Company: Join a high-growth B2B SaaS platform transforming user engagement.
- Benefits: Fully remote work, competitive salary, and access to cutting-edge tech.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact with top global brands in the sports industry.
- Qualifications: Experience in account management and a passion for customer success.
The predicted salary is between 60000 - 80000 € per year.
Fully remote working from anywhere in the UK! Exciting high growth product, relied on by leading global brands, particularly within sports. Working with the latest hardware, tech stack and tools. Access to benefits.
We’re hiring a Customer Success Lead to take ownership of our most important customer relationships while helping scale and structure the Customer Success function. This is a player/coach role — not a pure management position. You will lead from the front, owning key accounts while raising the standard across the team. You will directly own a portfolio of Tier 1 accounts, acting as the senior layer within Customer Success, and creating a clear buffer between leadership and day‑to‑day execution.
About us: Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support. We work with many globally recognised clients, particularly within sport, so if you’re a sporting fan this could be a great fit!
Responsibilities:
- What You’ll Do
Customer Success Lead Account Management Remote - UK in London employer: Storyteller
At Storyteller, we pride ourselves on being an exceptional employer, offering a fully remote working environment that empowers our team to thrive from anywhere in the UK. Our vibrant work culture fosters innovation and collaboration, while our commitment to employee growth ensures you have access to the latest tools and technologies in a high-growth B2B SaaS landscape. Join us to lead key customer relationships and make a meaningful impact with globally recognised brands, particularly in the sports sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Lead Account Management Remote - UK in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Storyteller. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Storyteller’s products and their impact on customer success. Show us you’re passionate about the role and how you can elevate our Tier 1 accounts.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the player/coach role. We want to see how you can lead from the front while managing key accounts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Success Lead Account Management Remote - UK in London
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for customer success shine through! We want to see how you can connect with our clients and help them thrive. Share specific examples of how you've made a difference in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your experience with account management and any relevant tech skills. We love seeing how your background aligns with what we do at StudySmarter!
Be Authentic:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know the real you! Share your story and what drives you to apply for this position.
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands!
How to prepare for a job interview at Storyteller
✨Know Your Customer Success Stuff
Make sure you brush up on the key principles of customer success and account management. Understand how to build strong relationships with clients, especially in a B2B SaaS context. Be ready to share examples of how you've successfully managed accounts in the past.
✨Show Your Passion for Sports
Since the company works closely with sports brands, it’s a great idea to express your enthusiasm for sports during the interview. Share any relevant experiences or insights you have about the industry, as this will help you connect with the interviewers and show that you’re a good cultural fit.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations with clients. Think about challenges you've faced in previous roles and how you overcame them. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current customer success strategies or how they measure success in their accounts. This not only shows your engagement but also helps you assess if the company aligns with your values.
