Details
StoryStream is the AI-powered content platform for automotive, driving trust in the buying journey. We help the world's leading automotive brands turn authentic content into car sales — activating owner stories, expert reviews, UGC, influencer content, and social proof across every customer touchpoint to build buyer confidence and convert research into purchase.
Our platform enables brands to activate the content that already exists — delivering it at scale to the right buyer at the right moment — improving lead quality, increasing conversions, and driving efficiency into how content is managed across global teams.
29 of the top 50 global automotive brands — including Porsche, Mercedes-Benz, Ford, VW, Audi, BYD, Chery and Toyota — trust StoryStream to power their content experiences,
Role Summary:
As a Customer Success Manager at StoryStream you will be responsible for helping to ensure our customers achieve value from our platform and that we’re helping them to achieve their business goals. Our CSMs are StoryStream experts and provide strategic guidance to customers throughout their journey with us. You will be responsible for ongoing reporting to help customers realise value, providing best practice guidance to help customers meet their goals.
We’re looking for somebody with Customer Success experience, familiar with a high-touch Customer Success environment and used to working with Enterprise brands, preferably Automotive. Reporting to the Managing Director - StoryStream Automotive, the Customer Success Manager will be responsible for a portfolio of Automotive clients (e.g. Volkswagen, Audi, Skoda, Cupra and Porsche) and the role will include tasks such as:
- Owning the customer lifecycle from onboarding, to establishing value, through to scaling success.
- Be laser focused on driving adoption and proving value for each client
- Take a consultative approach to understanding each client’s business goals and map out a joint plan for helping them to achieve these through StoryStream’s solutions
- Work collaboratively with other teams across the business to help troubleshooting client issues and raising product improvement suggestions based on client feedback
- Lead compelling review sessions with various stakeholders, using data to help present value and provide actionable insights
- Ensure clients are using StoryStream in the right way and providing best practice guidance and recommendations
- Identify growth opportunities by discussing client challenges and KPIs, work with other team members to close these opportunities
- Work with MD and Sales Director to identify and map out other stakeholders in account and in regional / central HQ Digital teams
- Managing ongoing projects with clients and liaising with multiple stakeholders to keep joint plans on track
- Attending cross-agency workshops and review sessions and contributing
About you
- 5+ years of Experience in a customer success / similar role
- Experience in a high-touch customer success environment
- Ability to interpret data and present insights
- Able to build relationships with different levels of stakeholder within a client organisation
- Excellent project management, organisation and prioritisation skills
- Use of a Customer Success platform such as Planhat preferred
- Automotive experience/knowledge would be preferred
What We Offer:
At StoryStream we offer a highly competitive benefits package that rewards hard work and develops you in your career:
- A chance to shape the future of how people research and buy cars —at a time when the industry is undergoing significant disruption.
- Working with some of the largest global Automotive brands
- Hybrid working and the flexibility to thrive in a fast-paced, scale-up environment.
- Competitive salary and OTE (20% on top of base)
- 28 days holiday (24 flex days + your birthday and 3 extra days around Christmas)
- A vibrant, creative work environment in a rapidly growing tech company.
- Opportunities for professional growth and development.
- Comprehensive benefits package including health, dental insurance, and company pension plan.
Customer Success Manager (Automotive) in London employer: StoryStream
At StoryStream, we pride ourselves on being an exceptional employer that fosters a collaborative and creative culture in the heart of London. Our hybrid working model allows for flexibility while our competitive benefits package, including private health care and share options, supports your professional growth and well-being. Join us to make a meaningful impact in the dynamic fields of ecommerce and artificial intelligence, where your creativity and innovation will be valued and rewarded.
