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For Companies At a Glance
- Tasks: Onboard and support customers, guiding them to success with our demo automation platform.
- Company: Join Storylane, a rapidly growing tech company with major clients like Amazon and NASDAQ.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Be part of a dynamic team with impressive revenue growth and exciting career prospects.
- Why this job: Make a real impact by helping customers thrive and using innovative technology.
- Qualifications: 2-3 years in B2B customer support, strong communication skills, and a passion for problem-solving.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Customer Success Manager role at Storylane. This range is provided by Storylane. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range: $50,000.00/yr - $120,000.00/yr
We’re looking for amazing “CSM” at Storylane! You will help onboard and expand our customers. Storylane has been crushing it since we launched in 2021 (3.5x revenue growth in 2023, 2.5x in 2024). We’ve got Gong, Amazon, NASDAQ, and other major players using our demo automation platform.
The ideal person:
- Demonstrated experience supporting and onboarding customers in B2B space for 2-3 years
- Has good presentation skills needed for QBR
- LOVES going deep into products to problem solve for customers
- Expert in understanding customer needs, and demonstrated knowledge with sales or marketing tech stack
- Experience working through Intercom, email and Zoom calls with customers
- Able to create and edit support content
- Able to work autonomously on a remote team
- Excellent written and verbal communication skills
What You’ll Do:
- Own onboarding customers from post-sale
- Guide them through best practices and customize Storylane to meet their needs
- Conduct kick-off calls, training sessions, and product walkthroughs tailored to each customer’s goals
- Monitor account health and usage metrics to identify risks and opportunities for expansion
- Proactively engage customers to encourage feature adoption and surface insights that help them succeed
- Collaborate closely with Product, Support, and Sales to advocate for customer needs and influence roadmap priorities
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Software Development
Customer Success Manager employer: Storylane
Contact Detail:
Storylane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Get to know the company inside out! Research Storylane's products and their customer success stories. This will help you tailor your conversations and show that you're genuinely interested in helping their customers succeed.
✨Tip Number 2
Practice your presentation skills! Since you'll be conducting training sessions and product walkthroughs, make sure you can communicate clearly and confidently. Try rehearsing with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. They might even give you tips on how to stand out during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Storylane.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in onboarding and supporting customers, especially in the B2B space, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, make sure your application reflects that. Use clear, concise language and don’t shy away from showcasing any relevant presentations or training sessions you've conducted.
Demonstrate Your Problem-Solving Skills: We love candidates who can dive deep into products and solve problems for customers. Share specific examples in your application where you've successfully addressed customer needs or improved their experience with a product.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive!
How to prepare for a job interview at Storylane
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success management. Understand the key metrics that drive customer satisfaction and retention, especially in a B2B context. Be ready to discuss how you've previously supported and onboarded customers.
✨Show Off Your Presentation Skills
Since you'll be conducting training sessions and product walkthroughs, practice your presentation skills. Prepare a mock demo or a mini-presentation about a product you love. This will not only showcase your ability to communicate effectively but also demonstrate your passion for helping customers succeed.
✨Familiarise Yourself with Their Tools
Get to know the tools mentioned in the job description, like Intercom and Zoom. If you have experience with similar platforms, be prepared to share specific examples of how you've used them to enhance customer interactions. This shows you're proactive and ready to hit the ground running.
✨Prepare Questions About Customer Needs
Think about the types of questions you can ask during the interview that show your understanding of customer needs. For instance, inquire about how Storylane measures customer success or what challenges they face in onboarding. This demonstrates your genuine interest in the role and the company.