At a Glance
- Tasks: Lead box office operations, optimise pricing, and enhance customer experiences.
- Company: Join Storyhouse, a vibrant hub for arts and culture.
- Benefits: Competitive salary, creative environment, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a focus on innovation and accessibility.
- Why this job: Make a real impact on audience engagement and revenue in the arts sector.
- Qualifications: Experience with ticketing systems and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Box Office & Data Manager plays a key role in leading and developing Storyhouse’s box office function, ensuring ticketing operations drive revenue growth, deliver an excellent customer experience and provide valuable audience insights. Responsible for overseeing event setup, pricing and customer journeys within the ticketing system, this role maximises income while maintaining accessibility. Working collaboratively across Marketing, Programming and wider teams, the postholder uses data to inform decision‑making and support organisational strategy, while also leading the box office team to deliver a high‑quality, efficient and welcoming service.
Responsibilities
- Lead Storyhouse’s box office operations to drive revenue, optimise pricing and deliver an excellent customer experience.
- Manage ticketing systems, event setup and sales performance, working closely with Programming, Marketing and other teams to maximise income and accessibility.
- Using data and audience insight, monitor performance, identify opportunities and support strategic decision‑making, while championing a high‑quality, efficient booking journey.
Qualifications
- Experience using Spektrix or similar ticketing/CRM systems, with strong knowledge of event setup, customer journeys and reporting.
- Proven background managing box office, sales or customer service functions in arts, culture or visitor‑focused environments, with the ability to use data and audience insight to inform decision‑making.
- Skilled in leading teams, analysing performance, improving systems and processes, and delivering excellent customer service while collaborating effectively across departments and stakeholders.
Box Office & Data Manager in Chester employer: STORYHOUSE
Storyhouse is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. As the Box Office & Data Manager, you will not only lead a dedicated team but also have access to professional development opportunities that enhance your skills in the arts and cultural sector. Located in a dynamic environment, Storyhouse prioritises employee well-being and offers a supportive atmosphere that values innovation and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office & Data Manager in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at STORYHOUSE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like STORYHOUSE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Box Office & Data Manager in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to STORYHOUSE:Your cover letter is your chance to shine! Tell us why you want to work at STORYHOUSE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at STORYHOUSE!
How to prepare for a job interview at STORYHOUSE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
