Overview
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats. The Global Finance Operations (GFO) team supports the global finance operations of Dow Jones and shared services for NewsCorp HQ and other NewsCorp Companies. GFO provides business solutions and support services, leveraging a global delivery model, operational transparency and metrics, industry best practices, and a service-oriented process improvement culture. The GFO goal is to be a champion in developing a continuous improvement culture that other parts of the organisation recognise and seek out for business support. We seek individuals who can enhance our team with their knowledge, skills, innovation, collaboration and “can do” attitude.
Responsibilities
- Process and manage Trial, Sale and Cancellation orders into the CRM/billing system for the complete Factiva, R&C, WSJ Corp and eFinancial product suite and ensure that all business rules are followed.
- Entitle users to services they have contracted for, ensuring they have the correct entitlement in accordance with their contract.
- Assist Disputes, Credit Control, Accounts Receivable and Finance departments with account and client queries.
- Provide backup and data related to billing for Financial Audits.
Qualifications/Requirements
- 1+ years of experience needed
- Positive outlook on change and a flexible approach to the work environment adjusting effectively to new work structures, processes, requirements, or cultures.
- Great attention to detail to ensure every aspect of contracts and terms and conditions are covered.
- Ability to work independently, taking initiative to work through the queues and using best judgment on prioritizing work and what should be flagged on sales orders and contracts
- Strong interpersonal and organizational skills with a solution-oriented approach to problems and attention to details.
- Ability to accurately follow a large set of procedural guidelines.
- Able to develop and use collaborative relationships to facilitate the accomplishment of work goals.
- Excellent time and resource management skills to ensure that work is completed efficiently.
- Advanced knowledge, understanding internal CRM and Billing Systems
- Knowledge of Salesforce and SAP
Benefits
- Comprehensive Insurance Plans
- Paid Time Off
- Family Care Benefits
- Access to Dow Jones Products
- Subscription Discounts
- Employee Referral Program
- Employee Well-being Support & Fitness Programs
- Financial Health Programs
- Cybersecurity Protection
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need.
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