At a Glance
- Tasks: Provide tech support to employees, solving IT issues in a fast-paced environment.
- Company: Join News Corp Global Technology, a leader in innovative media solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: Dynamic team environment with a focus on collaboration and support.
- Why this job: Make a difference by helping others with technology every day.
- Qualifications: Degree in computer sciences or 2 years of IT experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
News Corp Global Technology is looking for a Deskside Support Analyst to provide internal facing technical support for our employees and contractors. The ideal candidate should have a passion for technology, and a desire to help people in a fast-paced environment and find solutions.
What You'll Do
- Work directly with end-users in person and remotely to resolve complex IT problems.
- Image, deploy, and maintain IT hardware including desktops, laptops, monitors, docking stations, and printers.
- Installation, configuration, and troubleshooting of: MAC and Windows OS, various software and applications, basic network configurations.
- Resolve 1st and 2nd level support issues concerning hardware, software, networking, active directory, applications, and telecommunications.
- Provide support for software with emphasis on Microsoft Windows and Office products, Apple OSX, Adobe creative suites, and other in-house applications.
- Conference room video and audio support (Zoom and Google Hangouts).
- Own ServiceNow incidents and requests, performs follow-ups and ensures proper closure is reached and communicated.
- Support all models of cellular/tablet devices, including Android, IOS, and mobile operating systems.
What You'll Need
- Two-year or Bachelor's Degree (Preferred) in computer sciences or minimum 2 years previous working experience in a corporate IT environment.
- PC and Mac hardware skills, network printers, and computer networks.
- Excellent oral and written communication skills.
- Customer service-oriented, team player, good listener.
- Ability to lift 30 lbs., and agility to work under desks at times.
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic.
Reasonable Accommodation: We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at humanresources@newscorp.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Deskside Support Analyst in London employer: Storyful
At News Corp Global Technology, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. As a Deskside Support Analyst, you'll not only enhance your technical skills but also enjoy ample opportunities for professional growth while working alongside a passionate team dedicated to providing exceptional support. Our commitment to employee well-being is reflected in our supportive culture and focus on collaboration, making us an excellent employer for those seeking meaningful and rewarding careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Analyst in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups or online webinars where you can meet potential colleagues or even hiring managers. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting, consider creating a video or blog post demonstrating how you solved a tricky IT problem. Share it on LinkedIn to catch the eye of recruiters looking for someone with your expertise.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach by researching the company culture and values. When you apply through our website, make sure to highlight how your passion for technology aligns with their mission. It’ll make you stand out!
✨Tip Number 4
Prepare for the interview like it’s a tech challenge! Brush up on common IT support scenarios and be ready to demonstrate your problem-solving skills. Practice explaining your thought process clearly, as communication is key in this role.
We think you need these skills to ace Deskside Support Analyst in London
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology shine through! We want to see that you’re not just looking for a job, but that you genuinely enjoy helping people solve their tech issues.
Tailor Your Experience:Make sure to highlight any relevant experience you have in IT support, especially with MAC and Windows OS. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Communicate Clearly:Since this role involves a lot of interaction with end-users, it’s crucial to demonstrate your communication skills in your application. Keep it clear and concise, and show us you can explain complex tech stuff in simple terms.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Storyful
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both PC and Mac hardware, as well as the software mentioned in the job description. Be ready to discuss your experience with Microsoft Windows, Office products, and any troubleshooting you've done in the past.
✨Show Off Your Customer Service Skills
Since this role is all about helping people, be prepared to share examples of how you've provided excellent customer service in previous positions. Highlight your ability to listen, empathise, and resolve issues efficiently.
✨Practice Problem-Solving Scenarios
Think of common IT problems you might encounter in this role and practice explaining how you would resolve them. This could include anything from network issues to software installations. Being able to articulate your thought process will impress the interviewers.
✨Be Ready for Hands-On Questions
Expect some practical questions or scenarios during the interview. They might ask you to troubleshoot a hypothetical issue or explain how you would set up a conference room for a video call. Stay calm and think through your answers logically.
