At a Glance
- Tasks: Provide tech support to employees, solving IT problems in a fast-paced environment.
- Company: Join News Corp Global Technology, a leader in innovative tech solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Dynamic team atmosphere with a focus on collaboration and support.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Degree in computer sciences or 2 years of IT experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
News Corp Global Technology is looking for a Deskside Support Analyst to provide internal facing technical support for our employees and contractors. The ideal candidate should have a passion for technology, and a desire to help people in a fast-paced environment and find solutions.
What You’ll Do
- Work directly with end-users in person and remotely to resolve complex IT problems.
- Image, deploy, and maintain IT hardware including desktops, laptops, monitors, docking stations, and printers.
- Installation, configuration, and troubleshooting of:
- MAC and Windows OS
- Various software and applications
- Basic network configurations
- Resolve 1st and 2nd level support issues concerning hardware, software, networking, active directory, applications, and telecommunications.
- Provide support for software with emphasis on Microsoft Windows and Office products, Apple OSX, Adobe creative suites, and other in-house applications.
- Conference room video and audio support (Zoom and Google Hangouts).
- Own ServiceNow incidents and requests, performs follow-ups and ensures proper closure is reached and communicated.
- Support all models of cellular/tablet devices, including Android, IOS, and mobile operating systems.
What You’ll Need
- Two-year or Bachelor’s Degree (Preferred) in computer sciences or minimum 2 years previous working experience in a corporate IT environment.
- PC and Mac hardware skills, network printers, and computer networks.
- Excellent oral and written communication skills.
- Customer service-oriented, team player, good listener.
- Ability to lift 30 lbs., and agility to work under desks at times.
Deskside Support Analyst employer: Storyful
At News Corp Global Technology, we pride ourselves on fostering a dynamic and inclusive work environment where technology enthusiasts can thrive. As a Deskside Support Analyst, you'll not only have the opportunity to tackle exciting IT challenges but also benefit from our commitment to employee growth through continuous training and development. Located in a vibrant area, we offer a collaborative culture that values teamwork and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Analyst
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups or online webinars where you can meet potential colleagues or employers. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting, consider creating a video or blog post demonstrating how you solve common IT issues. This not only showcases your expertise but also gives you something to share during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Research common technical support scenarios and practice your responses. We want you to be ready to impress with your problem-solving skills and customer service mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at News Corp Global Technology.
We think you need these skills to ace Deskside Support Analyst
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let your enthusiasm for technology shine through! We want to see how you can bring that passion to the role and help our team solve IT problems.
Tailor Your Experience:Make sure to highlight your relevant experience in IT support. We’re looking for specific examples of how you've tackled complex issues, so don’t hold back on those success stories!
Communicate Clearly:Since excellent communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts well – it’ll show us you’re a good listener too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Deskside Support Analyst position!
How to prepare for a job interview at Storyful
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both PC and Mac hardware, as well as the software mentioned in the job description. Be ready to discuss your experience with Microsoft Windows, Office products, and any troubleshooting you've done in the past.
✨Show Off Your Customer Service Skills
Since this role is all about helping people, be prepared to share examples of how you've provided excellent customer service in previous positions. Think of specific situations where you resolved issues or helped colleagues with tech problems.
✨Practice Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practise explaining how you would approach common IT issues, like network configurations or software installations. This will show that you can think on your feet and handle real-world challenges.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. During the interview, focus on articulating your thoughts clearly and confidently. Remember, you're not just showcasing your technical skills but also your ability to explain complex concepts to non-technical users.
