Commercial Account Specialist, Coals/Metals

Commercial Account Specialist

Dow Jones Energy is seeking a strategic Commercial Account Specialist to bridge the gap between our commercial sales teams, internal research experts, and global clients. Instead of executing standard transactional sales, your goal is to proactively diagnose complex client workflows, architect targeted engagements with our world‑class research analysts, and deliver integrated market intelligence solutions.

You will drive revenue growth across both new and existing accounts by capitalizing on high‑value up‑selling opportunities and leveraging a proven track record in software or information services. Combining strategic relationship‑building with a sharp understanding of business economics, this role requires a disciplined focus on consistently hitting monthly, quarterly, and annual quotas backed by highly accurate pipeline forecasting.

Responsibilities

1. Account Diagnosis & Portfolio Analysis Workflow Mapping: Partner with Commercial Team to analyze client portfolios, map workflows, and identify unaddressed information gaps. Conduct diagnostic sessions to uncover client operational pain points and project deadlines while keeping the entire account team informed.

   Solution Integration: Identify commercial opportunities to inject market intelligence directly into client supply chain, procurement, and asset‑planning workflows. Own regional net sales and retention targets by proactively managing a designated book of business alongside generalist sales teams.

2. Expert Engagement & Technical Alignment Workshop Design: Facilitate targeted client briefings and workshops/customer days, strategically pairing clients with internal research experts. Define clear objectives for expert‑led engagements, ensuring analysts are fully briefed on client needs to maximize business value.

   Translate high‑level analyst insights into concrete, actionable product solutions for the client post‑session. Demonstrate deep energy products and market knowledge to effectively present our insights and promote the Dow Jones Energy brand.

3. Pipeline Management & Operations CRM Discipline: Track and document all pre‑ and post‑sales activities in Salesforce to maintain a healthy pipeline and accurate forecasting.

   Travel up to 40% across the region for face‑to‑face client engagements, industry conferences, and regional roundtables. Collaborate with commodity teams to refine regional strategies and evolve product offerings.

Qualifications

• Bachelor’s degree in Business, Economics, Chemical Engineering, or a related field (Master’s preferred) or equivalent experience.
• Demonstrable B2B enterprise sales, technical account management, or research consulting experience within the commodity, oil, gas, or chemical sectors.
• Full verbal and written fluency in English.
• Proficiency in CRM platforms (Salesforce) and Excel for account tracking and data scoping.
• Willingness to travel 40% within the region.

Key Skills

• Consultative Selling: Proven track record in solution‑selling, technical account management, or consulting, with a knack for uncovering hidden needs.
• Commodity Data Expertise: Foundational understanding of global crude, refined and petrochemical markets, trade flows, pricing mechanics, and complex datasets.
• Cross‑Functional Collaboration: Ability to seamlessly align internal research teams and commercial sales reps with diplomacy.
• Communication & Precision: Strong presentation and active listening skills; ability to guide technical conversations and ensure data accuracy matches client project parameters.

Commodity Sales Categories

• Refined Products and Feedstocks
  • Key Commodities: Crude oil, refinery feedstocks, natural gas liquids (NGLs), gasoline, diesel, jet fuel, marine fuels (including VLSFO), biodiesel, ethanol, renewable diesel.
  • Core Solutions: Refined Products & Feedstocks Pricing (daily prices, breaking news, and analysis for bulk markets).
  • Forecasting/Outlook Services: Energy Macro Service, NGL & Naphtha Service, Global LPG Outlook & Global Ethane Outlook.
• Coal, Metals, & Mining
  • Key Commodities: Thermal and metallurgical coal, iron ore, steel raw materials, green steel, copper, aluminum, nickel, zinc, ferro alloys, manganese, ferrous scrap.
  • Core Solutions: MineSpans, Coal Supply Chain Emissions data, McCloskey Energy Research, McCloskey Coal & Energy Report.
• Chemicals
  • Key Commodities: Olefins, Plastics & Polymers, Inorganics, Syngas, Aromatics, Fibers.
  • Core Solutions: Price discovery, long‑term forecasting, and advisory services across 200+ core building block chemicals.
• Environmental & Renewables
  • Key Commodities: Compliance and voluntary carbon markets, Low Carbon Fuel Standard (LCFS), RINs, biofuels, hydrogen, solar materials, recycled plastics, biodiversity credits.
  • Core Solutions: Global Carbon Market Report, Global Carbon Offsets Report, Global Hydrogen Report, Solar Weekly, Biofuels Daily Report, Global Recycled Plastics Weekly, CAMIRO (Carbon & Clean Fuels Analytics).
• Retail Market – London Office Only
  • EcoMovement: Real‑time pricing and comprehensive EV charging point data for charge point operators.
  • Retail Market Pricing & Network Planning: Competitive pricing, rules‑based and AI strategies to optimize site profitability and selection.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristics under applicable law.

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our application and/or interview process. If you need assistance or accommodation due to a disability, email talentresourceteam@dowjones.com. Include "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.