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For Companies At a Glance
- Tasks: Engage with customers, ensuring a seamless experience and optimising client engagement.
- Company: Join Storyblok, a leading headless CMS empowering brands like Oatly and Deliveroo.
- Benefits: Enjoy remote work stipends, home office equipment, 25 days annual leave, and personal development funds.
- Why this job: Be part of a fun, international team focused on customer satisfaction and innovative solutions.
- Qualifications: Strong work ethic, excellent communication skills, and a passion for tech and startups.
- Other info: Fully remote role with flexible schedules and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Storyblok is the enterprise-ready headless CMS that empowers developers and marketers to bring ideas to market faster. It supports the entire content lifecycle—from creation and management to delivery—streamlining workflows, boosting productivity, and ensuring exceptional performance and accessibility. Storyblok frees you from the pain of legacy CMS platforms and empowers your teams to ship content quickly and build with complete flexibility. Designed for global scalability and secure collaboration, Storyblok enables teams to deliver seamless, engaging digital experiences at scale. Trusted by leading brands like Oatly, Virgin Media O2, Deliveroo, Renault, and Education First, Storyblok helps businesses of all sizes unlock new opportunities, channels, and markets—delivering a bigger, faster market impact. WHAT IS IN IT FOR YOU Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…) Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays Personal development fund for courses, books, conferences, and material VSOP (Virtual Stock Option Plan) The annual international team-building trip, quarterly and monthly online get-togethers As a fully remote company, with work-life balance at its core, you\’ll enjoy flexible schedules An international team that loves to have fun at work and works hard together to accomplish shared goals JOB SUMMARY Storyblok is looking for a talented \’Customer Success Specialist\’ to join the team. In this role, you will engage directly with customers at every stage of their journey, ensuring a seamless and positive experience. Collaborating with the Customer Success, Marketing, Support, and Sales teams, you will develop strategies to enhance customer satisfaction and maximise LTV. You will establish efficient processes, optimise client engagement, and exceed customer expectations. Acting as an advocate for our customers, you will ensure their feedback and evolving needs are effectively communicated across the company. ESSENTIAL JOB FUNCTIONS You will provide a high-quality customer experience by ensuring that customer enquiries are answered efficiently and professionally. You will work with technical and product teams to communicate and resolve any technical and product issues experienced by the users. You will engage with customers to answer queries about using the platform. You will relay customer feedback to the relevant company departments and employees to ensure that any necessary product improvements and features are identified. You will support the wider Customer Success Team with operational and administrative tasks. You will own and facilitate CS specific Projects. You will manage a portfolio of customers and manage all commercial activities associated with them, with a focus on growth in each account. EDUCATION AND EXPERIENCE Strong work ethic and highly ambitious A keen and intuitive contributor and communicator A desire to work in a fast moving customer centric organisation Interest in startups and technology Excellent written and spoken English Excellent organisational and time management skills MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS Remote (home) work opportunity or funded by Storyblok co-working space GENERAL TERMS Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policy here. All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain (storyblok.com). If you need an accommodation for any part of the application process, please email. #J-18808-Ljbffr
Digital Customer Success Specialist - UK, Belgium, the Netherlands, and Luxembourg employer: Storyblok
Contact Detail:
Storyblok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Success Specialist - UK, Belgium, the Netherlands, and Luxembourg
✨Tip Number 1
Familiarise yourself with Storyblok's platform and its features. Understanding how the headless CMS works will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Engage with current customers or users of Storyblok on social media or forums. This will give you insights into their experiences and challenges, which you can leverage to show your understanding of customer needs in your discussions with the hiring team.
✨Tip Number 3
Highlight any previous experience in customer success or support roles, especially in tech or startup environments. Be ready to share specific examples of how you've improved customer satisfaction or resolved issues, as this will resonate well with the hiring team.
✨Tip Number 4
Prepare thoughtful questions about the company's culture and customer success strategies. This shows that you're not just interested in the job, but also in how you can contribute to the team's goals and align with their values.
We think you need these skills to ace Digital Customer Success Specialist - UK, Belgium, the Netherlands, and Luxembourg
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Digital Customer Success Specialist. Familiarise yourself with the key functions mentioned in the job description, such as customer engagement and collaboration with various teams.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience, communication skills, and any familiarity with technology or startups.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of Storyblok's mission. Mention specific examples of how you've enhanced customer satisfaction in previous roles.
Showcase Your Communication Skills: Since excellent written and spoken English is crucial for this role, ensure your application is free from grammatical errors and clearly conveys your thoughts. Use concise language and a professional tone throughout your application.
How to prepare for a job interview at Storyblok
✨Understand the Product
Before your interview, take some time to familiarise yourself with Storyblok's headless CMS. Understand its features, benefits, and how it stands out from traditional CMS platforms. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer-Centric Approach
As a Customer Success Specialist, your ability to engage with customers is crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or enhanced their experience. Highlight your communication skills and how you advocate for customer needs.
✨Demonstrate Team Collaboration Skills
This role involves working closely with various teams. Be ready to discuss how you've collaborated with others in previous roles, especially in fast-paced environments. Share specific instances where teamwork led to successful outcomes, showcasing your ability to work well in a diverse team.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Storyblok. This not only shows your interest but also helps you assess if the company aligns with your career goals.
