At a Glance
- Tasks: Be the friendly face of our practice, managing appointments and providing top-notch customer service.
- Company: Join a rapidly growing GP-led organisation focused on improving patient care and staff happiness.
- Benefits: Enjoy 27 days annual leave, enhanced family leave, and sick pay.
- Other info: Flexible part-time hours with opportunities for growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patient experiences while working in a supportive environment.
- Qualifications: Previous receptionist experience and strong communication skills are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Job type: Permanent
Working hours: Part-time, 19hrs a week. The successful applicant must be flexible, as the role requires working two days per week. Working days will vary and may be scheduled on any day from Monday to Friday.
Location: Castletown surgery in Sunderland
Salary: £12.71/h
Overview
We are currently seeking a friendly and organised individual to join our team as a GP Receptionist. In this role, you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support. The ideal candidate will possess excellent communication skills, attention to detail, and a compassionate manner, ensuring that patients feel welcome and supported throughout their interactions with our practice.
Duties
- Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
- Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
- Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments.
- Respond to patient queries and provide information about services, opening hours, and other relevant information.
- Assist with general administrative tasks, such as photocopying, scanning, and filing documents.
- Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
- Handle queries and process requests for prescription medications.
- Manage card payments for prescription medications.
Essential criteria
- Previous experience in the receptionist role.
- Excellent interpersonal skills, with the ability to communicate effectively and empathetically with patients and colleagues.
- Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
- Strong IT skills.
Desirable criteria
- Previous experience working within GP practice.
- GCSEs in English and Maths.
Benefits
- 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
- Enhanced family leave
- Enhanced sick pay
