At a Glance
- Tasks: Support patients by connecting them to the right healthcare professionals and assist with reception duties.
- Company: Join a rapidly growing GP-led organisation focused on innovative primary care solutions.
- Benefits: Enjoy 27 days annual leave, NHS pension, enhanced family leave, and sick pay.
- Other info: Be part of a team dedicated to improving health outcomes and staff happiness.
- Why this job: Make a real difference in patient care while working in a supportive environment.
- Qualifications: Experience in primary care and excellent communication skills are essential.
The predicted salary is between 25000 - 27000 £ per year.
Job type: Permanent
Working hours: Full time Monday to Friday
Salary: £12.71 per hour
Location: Castlefields Surgery, Castle Way, Newport Road, Stafford ST16 1BS
About Us
We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation. Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment. If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.
Job role overview
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice’s multidisciplinary team. The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
Duties include but are not limited to:
- Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
- Process patient requests for appointments
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients’ healthcare records as necessary
- Direct requests for information, e.g., SAR, insurance/solicitors’ letters and DVLA forms, to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
- Undertake all mandatory training and induction programmes
- Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
- Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
Skills and experience
Essential
- Experience working in a primary care setting
- Excellent communication skills
- Clear & polite telephone manner
- Problem-solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
Desirable
- Experience working as a care navigator
- Experience using EMIS
- Healthcare qualification (level 2) or working towards gaining equivalent level
Benefits
- 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
- NHS Pension Scheme
- Enhanced family leave
- Enhanced sick pay
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such will be necessary for a submission for the Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator - Castlefields in Stafford employer: Story Terrace Inc.
Join our dynamic team at Castlefields Surgery, where we prioritise employee well-being and professional growth in a supportive environment. With a focus on innovation and patient care, we offer competitive benefits including 27 days of annual leave, an NHS Pension Scheme, and opportunities for continuous development. Be part of a mission-driven organisation that values your contributions and empowers you to make a real difference in primary care.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator - Castlefields in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in primary care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the organisation. Understand their mission and values, especially how they aim to improve patient care. This will help you align your answers with what they’re looking for.
✨Tip Number 3
Showcase your communication skills! As a Care Navigator, you'll need to be clear and empathetic. Practice answering common interview questions while highlighting your ability to handle sensitive situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to enhance primary care.
We think you need these skills to ace Care Navigator - Castlefields in Stafford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Care Navigator role. Highlight your experience in primary care and any relevant skills that match what we're looking for. This shows us you’re genuinely interested and have done your homework!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your ability to interact with patients and colleagues. Use clear and polite language in your application to reflect the manner we expect in our practice.
Be a Problem Solver:We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in previous roles. This will help us see your problem-solving skills in action, which is super important for a Care Navigator.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our mission and values!
How to prepare for a job interview at Story Terrace Inc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the key responsibilities and how they contribute to patient care. This will help you articulate your thoughts on how you can support the clinical team effectively.
✨Showcase Your Communication Skills
Since excellent communication is essential for this role, prepare examples of how you've successfully communicated in previous positions. Think about times when you’ve had to handle difficult situations or relay important information clearly and politely.
✨Demonstrate Empathy and Problem-Solving
Be ready to discuss scenarios where you've shown sensitivity and empathy, especially in distressing situations. Highlight your problem-solving skills by sharing specific examples of how you've navigated challenges in a primary care setting.
✨Engage with Their Vision
Research the organisation's mission and values. During the interview, express your enthusiasm for their goal of improving patient access and experience. Share your ideas on how you can contribute to their vision of reimagining primary care delivery.
