At a Glance
- Tasks: Support patients by connecting them with the right healthcare professionals and assist with reception duties.
- Company: Join a rapidly growing GP-led organisation focused on innovative primary care solutions.
- Benefits: Enjoy 27 days annual leave, competitive pay, and a supportive work environment.
- Other info: Opportunity for professional growth and involvement in public health campaigns.
- Why this job: Make a real difference in patient care while working in a dynamic team.
- Qualifications: Experience in primary care and excellent communication skills are essential.
The predicted salary is between 12 - 16 £ per hour.
Job type: Temporary maternity cover
Start date: end of March, beginning of April
Working hours: 30hrs in total per week: Monday 9.5hrs, Wednesday 6.5hrs, Thursday 6hrs and Friday 8hrs; start and finish times to be discussed
Salary: £12.21 per hour
Location: Castlefields Surgery, Castle Way, Newport Road, Stafford ST16 1BS
About Us
We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation. Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment. If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.
Job role overview
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice’s multidisciplinary team. The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
Duties include but are not limited to:
- Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
- Process patient requests for appointments
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients’ healthcare records as necessary
- Direct requests for information, e.g., SAR, insurance/solicitors’ letters and DVLA forms, to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy and effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
- Undertake all mandatory training and induction programmes
- Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
- Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
Skills and experience
Essential:
- Experience working in a primary care setting
- Excellent communication skills
- Clear & polite telephone manner
- Problem-solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
Desirable:
- Experience working as a care navigator
- Experience using EMIS
- Healthcare qualification (level 2) or working towards gaining equivalent level
Benefits: 27 days annual leave (pro-rata) plus 8
Care Navigator in Stafford employer: Story Terrace Inc.
Plentific is an exceptional employer that fosters a collaborative and innovative work culture, where Senior Product Engineers can thrive in a hybrid environment from our vibrant London office. With a strong emphasis on employee growth, we offer opportunities for professional development and the chance to work on cutting-edge AI-powered solutions that directly impact property operations. Join us to be part of a team that values creativity, teamwork, and delivering meaningful results for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator in Stafford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the healthcare sector, especially those who might know about opportunities at Castlefields Surgery. A friendly chat can sometimes lead to a job offer before it even gets advertised!
✨Tip Number 2
Prepare for the interview by researching the organisation's mission and values. Show us that you’re not just looking for any job, but that you genuinely want to be part of our mission to improve patient care and staff happiness.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to problem-solving and communication skills. We want to see how you handle tricky situations, so think of examples from your past experience that highlight your strengths.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Care Navigator in Stafford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Care Navigator role. Highlight your experience in primary care and any relevant skills that match the job description. We want to see how you can contribute to our mission!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your ability to interact with patients and colleagues. Use clear and polite language in your application to reflect the manner we expect in our practice.
Be a Problem Solver:We love candidates who can think on their feet! Share examples of how you've effectively solved problems in previous roles. This will show us that you can handle the challenges that come with being a Care Navigator.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Story Terrace Inc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the key responsibilities and how they contribute to patient care. This will help you articulate your thoughts clearly and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Care Navigator, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with patients or team members. Practising these scenarios can help you convey your skills confidently during the interview.
✨Demonstrate Empathy and Problem-Solving
Be ready to discuss situations where you've had to handle distressing circumstances with sensitivity. Highlight your problem-solving abilities by sharing specific examples of how you've navigated challenges in a primary care setting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's approach to patient care or how they measure success in the role. This shows your enthusiasm and helps you gauge if the organisation aligns with your values.
