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- Tasks: Lead the delivery of high-standard housing services and manage inspection workflows.
- Company: Join Plentific, a proptech leader transforming property management with innovative technology.
- Benefits: Enjoy competitive pay, flexible work, health care, and generous holiday leave.
- Other info: Dynamic team culture with opportunities for growth and global impact.
- Why this job: Make a real impact in property management while shaping the future of the industry.
- Qualifications: 10+ years in technical housing roles with strong commercial and regulatory knowledge.
The predicted salary is between 60000 - 75000 ÂŁ per year.
About Us
At Plentific, we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience.
Backed by a world-class group of investors—including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global—Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact. We’re looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you’re excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific.
The Role
At Plentific, we don’t just facilitate connections; we ensure the delivery of high-standard housing services. We are looking for a Service Delivery Lead to take end-to-end ownership of the inspection and survey workflow. This is a high-impact role where you will manage the full lifecycle of inspection work orders, assuring delivery of inspections with contractor surveyors. The role will be responsible from the initial technical vetting of a contractor to the final commercial delivery of required inspection jobs like post-disrepair surveys, damp and mold inspections, void inspections, stock condition surveys and pre/post work surveys with the client.
End-to-End Responsibilities
- Commercial & Pricing Management
- Service Catalogue: Create inspection service offering catalogue of Plentific and grow it with sustainable contractor base.
- Pricing: Lead discussions with clients regarding project costs, ensuring that pricing models are sustainable and reflect the technical complexity of the survey work.
- Margin Protection: Negotiate with contractors to ensure competitive rates while maintaining Plentific’s commercial margins and quality standards.
- Capability Evaluation: Lead the technical assessment of new inspection and surveyor contractors entering the platform. You will verify their qualifications, past performance, and specific expertise in UK housing standards to ensure they are fit for dedicated inspection tasks.
- Selection Strategy: Match the right accreditation, capacity, pricing levels and SLA expectations of inspection contractor to specific client requirements, ensuring high-risk or high-complexity jobs are only handled by top-tier providers.
- End-to-End Oversight: Manage the full "order-to-completion" lifecycle. You are responsible for ensuring jobs are picked up, scheduled, and executed within the agreed SLAs.
- Relationship Mediation: Act as the primary point of contact for both the client (Landlords/Housing Associations) and the contractor. You will resolve technical blockers and clarify scope-of-work discrepancies in real-time.
- KPI Tracking: Monitor day-to-day contractor performance using data-driven metrics (e.g. report accuracy, and punctuality).
- Continuous Audit: Review completed inspection reports to ensure they meet the Decent Homes Standard and the Building Safety Act, providing feedback or corrective actions to contractors where necessary.
Candidate Background
- Industry Expertise: Deep experience within UK Social Housing having worked for a registered provider or for a service provider. You must understand the pressures and regulatory hurdles faced by modern landlords.
- Technical Foundation: You have a background in surveying or technical property inspections. You must understand any accreditation required to deliver different kinds of surveys. You know what a "good" report looks like because you’ve written them yourself.
- Commercial Acumen: You are comfortable talking about money. You can justify costs to a client and negotiate value with a contractor without compromising the relationship.
- Data-Driven Mindset: You enjoy tracking performance. You use metrics to identify weak links in the supply chain and proactively address them.
Key Requirements
- Regulatory Knowledge: Expert-level understanding of HHSRS, UK building regulations, disrepairs, voids, damp and mould and stock condition surveys.
- Experience: 10+ years in a technical housing role (RP or contractor), ideally with experience in surveys, procurement, asset management or service delivery management.
- Tech-Savvy: Ability to navigate and leverage the Plentific platform to automate workflows and pull performance data.
- Communication: Authoritative yet collaborative; able to hold contractors accountable while maintaining a "partner" relationship.
Benefits
As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:
- A competitive compensation package
- 25 days annual holiday + 1 additional day for every year served up to 3 years.
- Flexible working environment including the option to work abroad
- Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
- Enhanced parental leave
- Life insurance (4x salary)
- Employee assistance program
- Company volunteering day and charity salary sacrifice scheme
- Learning management system powered by Udemy
- Referral bonus and charity donation if someone you introduce joins the company
- Season ticket loan, Cycle to work, Electric vehicle and Tech scheme programs
- Pension scheme
- Work abroad scheme
- Company-sponsored lunches, dinners and social gatherings
- Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Services Delivery Lead employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Delivery Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management and housing sectors. Attend industry events, join relevant online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in technical property inspections and your understanding of UK housing standards. Tailor your pitch to show how you can add value to their team.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly and express your interest. Share your CV and let them know how you can help them achieve their goals—especially if they’re in the proptech space!
✨Tip Number 4
Keep learning! Stay updated on the latest trends in property management and technology. Consider taking courses related to data-driven insights or regulatory knowledge. This not only boosts your CV but also shows employers that you’re committed to growing in your field.
We think you need these skills to ace Services Delivery Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Services Delivery Lead role. Highlight your experience in UK Social Housing and any relevant technical skills. We want to see how your background aligns with our mission at Plentific!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for property management and how you can contribute to our innovative platform. Let us know why you're excited about this opportunity!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage inspections and contractor relationships. Numbers and metrics can really make your application stand out to us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Plentific!
How to prepare for a job interview at Story Terrace Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of UK housing regulations and standards. Familiarise yourself with the HHSRS, Building Safety Act, and what constitutes a 'good' inspection report. This will show that you’re not just a candidate, but someone who understands the industry inside out.
✨Showcase Your Commercial Acumen
Be prepared to discuss pricing models and how you would negotiate with contractors while maintaining quality standards. Think about examples from your past where you successfully managed costs without compromising service delivery. This will demonstrate your ability to balance commercial interests with operational excellence.
✨Demonstrate Data-Driven Decision Making
Since the role involves tracking performance metrics, come ready to discuss how you've used data in previous roles to improve processes or resolve issues. Bring specific examples of KPIs you've monitored and how they influenced your decisions. This will highlight your analytical mindset.
✨Build Rapport with Real-Time Scenarios
Prepare for situational questions where you might need to mediate between clients and contractors. Think of instances where you resolved conflicts or clarified discrepancies in scope-of-work. Showing your communication skills and ability to maintain relationships under pressure will set you apart.