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For Companies At a Glance
- Tasks: Lead operations for a FinTech startup, ensuring seamless restaurant onboarding and customer success.
- Company: Join sunday, a fast-growing startup revolutionising payments in the restaurant industry.
- Benefits: Enjoy competitive salary, stock options, 100% health coverage, and a free-holiday policy.
- Why this job: Be part of an innovative team transforming hospitality with exciting challenges and growth opportunities.
- Qualifications: 4 years in customer success or operations, strong problem-solving skills, and a passion for foodtech.
- Other info: Collaborate with global teams and enjoy visiting restaurants while making a real impact.
The predicted salary is between 36000 - 60000 £ per year.
About Us
We heard you might be looking for a new opportunity! sunday might be the perfect stop for you. Just in case you haven't heard, sunday is an exciting and thriving FinTech (or FunTech) startup that's changing the way payments are made in restaurants across the world. We are saving millions of people minutes at the end of their meal with the simple scan of a tiny 4x4cm QR code. The coolest thing is we are growing quickly and possibly have the perfect position for you. At sunday we are creating the future of payments by offering a 360 checkout solution to thousands of restaurants and we are happy that you are considering applying!
About the Role
As a Senior Operations Manager for sunday, your ultimate goal will be to help the UK team deliver the best experience to the hospitality industry. Your scope of action will start when a restaurant decides to use our solution: You will create its account, collect all relevant information, provide them with tailor-made QR codes, train the restaurant team and then help them make the most of our solution. Compound that with thousands of restaurants and you have the makings of a beautiful and complex operational system. Come help us make it seem simple!
You will report to the Head of Operations UK, working daily with other members of the Operations Team. You will also collaborate with other Sales and Ops teams in the US & EU. Finally, you'll get to visit a ton of restaurants and enjoy their food!
Key Responsibilities
- Make restaurants operations seamless though effective and efficient delivery of our product
- Work with our Key Accounts in a consultative manner to drive GTV & Net Revenue and unlock group roll out opportunities
- Use a consultative approach to identify opportunities to upsell sunday product suite to existing customer base
- Lead a frictionless onboarding experience, reducing lead time from signed to active, increasing adoption
- Drive sunday's penetration in active restaurants by ideating on creative ways to get restaurants and guests to use our product
- Ensure best in class restaurant retention though stellar customer service
- Identify operational issues through data analysis, leveraging global analytics teams with world class dashboards
- Identify gaps in our product and report back to the Head of Operations to ensure the business is aligned on needs and requirements of the UK hospitality industry
- Solve issues through processes and have your ideas adopted and implemented globally
- Engage in the continuous improvement of the processes you and your teams build together
About You
- Based in the UK
- 4 years experience in customer success, account management, or operational roles at startups, food industry, hospitality, or professional services companies.
- Strong and persistent problem solving skills to identify and create solutions for restaurant partners despite immediate roadblocks.
- Strong diagnostic and analytical skills and ability to identify opportunities from managed spreadsheets, trackers, CRMs, and changing datasets.
- Owner & growth mentality.
- Passion for foodtech and an itch to roll-up-your-sleeves and build.
- Project management skills i.e. you are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.
Compensation, Perks & Benefits
- Competitive salary and stock options
- 100% health coverage for you and your children
- Free-holiday policy
- A lot of responsibilities and opportunities to grow
Senior Operations Manager UK employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager UK
✨Tip Number 1
Familiarise yourself with the FinTech and foodtech industries. Understanding the latest trends and challenges in these sectors will help you speak confidently about how your experience aligns with sunday's mission during interviews.
✨Tip Number 2
Network with professionals in the hospitality and restaurant sectors. Attend industry events or join relevant online communities to connect with potential colleagues and gain insights into what restaurants are looking for in operational support.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational processes in previous roles. Highlight your problem-solving skills and any successful projects that demonstrate your ability to drive efficiency and customer satisfaction.
✨Tip Number 4
Showcase your passion for foodtech by sharing your thoughts on innovative payment solutions and how they can enhance the dining experience. This will demonstrate your enthusiasm for the role and your alignment with sunday's vision.
We think you need these skills to ace Senior Operations Manager UK
Some tips for your application 🫡
Understand the Company: Familiarise yourself with sunday's mission and values. Highlight your passion for foodtech and how it aligns with their innovative approach to payments in the hospitality industry.
Tailor Your CV: Ensure your CV reflects relevant experience in customer success, account management, or operations. Emphasise your problem-solving skills and any experience in the food or hospitality sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background makes you a perfect fit. Mention specific examples of how you've driven operational success in previous roles.
Highlight Analytical Skills: In your application, demonstrate your diagnostic and analytical skills. Provide examples of how you've used data analysis to identify opportunities and solve problems in past positions.
How to prepare for a job interview at Story Terrace Inc.
✨Understand the Company Culture
Before your interview, take some time to research sunday's culture and values. This FinTech startup thrives on innovation and efficiency, so be prepared to discuss how your own values align with theirs and how you can contribute to their mission.
✨Showcase Your Problem-Solving Skills
As a Senior Operations Manager, you'll need to demonstrate strong problem-solving abilities. Prepare examples from your past experiences where you've successfully identified issues and implemented effective solutions, especially in fast-paced environments like hospitality or startups.
✨Highlight Your Analytical Skills
Given the role's focus on data analysis, be ready to discuss your experience with managing spreadsheets, CRMs, and analytics tools. Share specific instances where your analytical skills led to improved operational outcomes or customer satisfaction.
✨Prepare for Consultative Scenarios
Since the role involves working closely with restaurant partners, practice how you would approach consultative discussions. Think about how you can identify upselling opportunities and enhance the customer experience, and be ready to role-play these scenarios during the interview.
