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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for a global team.
- Company: Join Plentific, a leader in proptech revolutionising property management.
- Benefits: Enjoy competitive pay, flexible work, health care, and generous holiday.
- Why this job: Make a real impact in a dynamic tech environment while growing your skills.
- Qualifications: 4+ years in IT support with strong problem-solving and communication skills.
- Other info: Be part of a vibrant team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Us
At Plentific, we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform.
We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience.
Backed by a world-class group of investors—including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global—Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact.
We’re looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you’re excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific.
The Role
Plentific is looking for a Senior IT Support Analyst who will help to keep the company running. In this role, you\’ll play an important part in helping to keep our employees from around the world productive. You will gain experience solving a range of problems across a broad technical ecosystem.
You will help Plentific operations evolve at scale and with business needs. You’ll provide front-line user support for internal tools and technologies. Beyond the day-to-day, you will contribute to various initiatives, including continuously improving our offerings and adapting with business needs. This includes updating our tools and technologies, process improvements, and documentation efforts that help support our staff.
To be successful in this position, you will need a hunger to learn and be proactive and involved with making IT the best it can be for our employees.
Responsibilities
- Respond to inquiries and assist in troubleshooting and resolving issues
- Support use of business operational systems including Apple, Google Workspace, Slack, Zoom, Okta, Jira, Confluence (Atlassian)
- Manage our Mac, Windows and Linux endpoints through MDM solutions globally,
- Ownership of asset management, hardware and software inventory are kept up to date
- Proactively identify and address technical issues across the company
- Own the IT on-boarding and training curriculum
- Design, update, and maintain IT documentation
- Support endpoint security measures including antivirus, encryption, and mobile device management.
Requirements
Skills
- Excellent problem-solving and analytical abilities.
- Strong communication and interpersonal skills.
- High attention to detail and documentation.
- Ability to prioritize and work independently under pressure.
- Customer-focused mindset with a drive for continuous improvement.
Experience and Qualifications
- 4+ years of experience in a fast paced, cutting edge IT environment as an administrator or helpdesk agent
- Strong knowledge of Windows and macOS environments. Knowledge of Linux is desirable,
- Experience handling onsite AV systems
- Experience with ITSM tools (We use Freshservice!)
- Proven ability to manage complex troubleshooting and incident response.
- Experience working with Google Workspace, Okta, MDM software and Atlassian (Confluence and Jira Software)
- Empathetic and relational attitude with strong focus on customer service
- Outstanding interpersonal and communication skills
Benefits
As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:
- A competitive compensation package
- 25 days annual holiday
- Flexible working environment including the option to work abroad
- Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
- Enhanced parental leave
- Life insurance (4x salary)
- Employee assistance program
- Company volunteering day and charity salary sacrifice scheme
- Learning management system powered by Udemy
- Referral bonus and charity donation if someone you introduce joins the company
- Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
- Pension scheme
- Work abroad scheme
- Company-sponsored lunches, dinners and social gatherings
- Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
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Senior IT Support Analyst employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Plentific on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior IT Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with tools like Google Workspace, Slack, and Freshservice. We want to see your problem-solving skills in action!
✨Tip Number 3
Show us your passion for continuous improvement! Be ready to share examples of how you've proactively identified and solved issues in past roles. This will demonstrate your customer-focused mindset and drive for excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Plentific.
We think you need these skills to ace Senior IT Support Analyst
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for IT and property management shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about making an impact at Plentific.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Senior IT Support Analyst role. We love seeing how your background aligns with our mission and the specific technologies we use, like Google Workspace and Atlassian.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, we’re looking for problem-solvers who can communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Plentific.
How to prepare for a job interview at Story Terrace Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the tools and technologies mentioned in the job description, like Google Workspace, Slack, and MDM solutions. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled complex IT issues in the past. Plentific is looking for someone who can manage troubleshooting effectively, so having a few success stories up your sleeve will demonstrate your capability.
✨Emphasise Your Customer-Focused Mindset
Since this role involves supporting employees globally, highlight your customer service skills. Share instances where you've gone above and beyond to help users, as this will resonate well with their focus on continuous improvement.
✨Be Ready to Discuss Process Improvements
Think about ways you've contributed to improving IT processes in previous roles. Plentific values innovation, so being able to articulate how you've made systems more efficient will show that you're aligned with their mission.
