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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and debt collection, making a real difference.
- Company: Join WeFlex, a leader in the electric vehicle revolution with rapid growth.
- Benefits: Enjoy a quarterly bonus, employee support, discounts, and career development opportunities.
- Why this job: Make an impact in a fast-paced environment while helping customers navigate their financial challenges.
- Qualifications: 2 years of debt collection experience and strong communication skills are essential.
- Other info: Work in a friendly office in West London, Monday to Friday, 9-5:30.
The predicted salary is between 36000 - 60000 £ per year.
About WeFlex
WeFlex is at the forefront of the electric vehicle revolution - and our mission is to make electric vehicles accessible - starting with the ride-hailing market (e.g. Uber and Bolt). We provide ride-hailing drivers with finance to purchase a range of different electric vehicles, from affordable MGs to luxury Mercedes and Teslas. We are growing at a very rapid pace (60% YOY, profitable for the last 2 years) and the fleet and customer base are growing with us, with over 2,000 customers driving cars in our fleet and plans to double this over the next year.
Your Responsibilities
- Customer Contact & Queries: Act as the first point of contact for customer service and debt collection inquiries. Handle inbound and outbound customer communication via telephone, email, SMS, and face-to-face. Resolve customer queries related to support, complaints, outstanding balances, and payment options or escalation to the appropriate team.
- Debt Collection: Contact customers with outstanding debts and negotiate payments, through inbound and outbound customer communication via telephone, email, SMS, and in office face-to-face. High volume customer inbound calls 50 - 70 a day. Complete income & expenditure assessments and establish suitable payment plans for customers facing financial difficulties. Reduce the arrears % on your segment of the arrears book.
- Customer Support: Provide guidance on servicing, licensing, and insurance claims. Deliver market-leading customer service, ensuring inquiries and issues are resolved promptly and empathetically. Liaise with internal departments (Fleet/Support, Finance, Sales) to address customer needs effectively. Proactively manage queries, escalating issues to managers as required, and ensure adherence to internal processes. Ad hoc duties when required.
Must-Have
- 2 years previous debt collection experience.
- Excellent organisation, communication (oral and written) and conflict resolution skills.
- Comfortable remaining calm and professional under pressure, even when the customer is frustrated or upset, in person as well as over the phone or email.
- Strong negotiation and influencing skills.
- Problem solving skills - the ability to work with customers to find mutually agreeable solutions.
- Ability to work independently and in a team environment.
Nice-to-have skills/knowledge:
- Knowledge of electric vehicles and the ride-hailing industry.
- Face-to-face debt collection background.
- Proficiency in Arabic, Hindi or Bengali languages.
Benefits
- Quarterly Bonus: Up to 10% of your annual base salary, tied to performance metrics.
- Employee Assistance Program: Access to confidential support for personal and professional challenges.
- Discount Clubs: Exclusive access to discounts on a wide range of products and services.
- Career Development: Opportunities for growth within a fast-paced, purpose-driven company.
- Inclusive Environment: Work in a friendly and collaborative office setting in West London.
Other Info
- Working Pattern: In office 5 days a week, Mon-Fri 9-5:30.
- Location: Acton, West London.
Senior Debt Collections Advisor employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Debt Collections Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at WeFlex. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching WeFlex and the electric vehicle market. Show us you’re not just another candidate; demonstrate your passion for the industry and how you can contribute to our mission of making electric vehicles accessible.
✨Tip Number 3
Practice your communication skills! Since you'll be handling a high volume of customer interactions, role-play common scenarios with a friend. This will help you stay calm and professional under pressure, just like we need you to be.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the WeFlex team.
We think you need these skills to ace Senior Debt Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Debt Collections Advisor role. Highlight your relevant experience in debt collection and customer service, and don’t forget to showcase those excellent communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the electric vehicle industry and how your skills can help us at WeFlex. Keep it concise but engaging – we want to see your personality!
Showcase Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer issues in the past. We love candidates who can think on their feet and find solutions, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at WeFlex!
How to prepare for a job interview at Story Terrace Inc.
✨Know Your Stuff
Before the interview, make sure you research WeFlex and the electric vehicle market. Understand their mission and how they operate in the ride-hailing sector. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Skills
Prepare to discuss your previous debt collection experience in detail. Be ready to share specific examples of how you've successfully negotiated payments or resolved customer issues. Highlight your communication and conflict resolution skills, as these are crucial for the role.
✨Stay Calm Under Pressure
Since the role involves handling frustrated customers, practice staying calm and professional during mock interviews. Think about how you would handle difficult situations and be prepared to demonstrate your problem-solving abilities.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, the challenges they face in debt collection, or how they measure success in this role. This shows you're engaged and thinking about how you can contribute.