At a Glance
- Tasks: Lead and scale the Customer Success team while enhancing customer engagement and value delivery.
- Company: Join Syntasso, a forward-thinking company focused on customer success.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on mentorship and continuous improvement.
- Why this job: Make a real impact by shaping customer experiences and driving success across teams.
- Qualifications: Proven leadership skills and experience in customer success or related fields.
The predicted salary is between 60000 - 80000 £ per year.
Syntasso is seeking a collaborative, hands-on leader to partner with the COO in scaling the Customer Success organisation. You will shape customer engagement, value delivery, and connect Sales, Product, and Engineering through a consistent customer-success framework.
You will facilitate remote workshops, guide PoV engagements, and scale the CS function with lean runbooks and repeatable processes, while mentoring delivery teams and aligning stakeholder priorities.
We think you need these skills to ace Senior Customer Success Leader — Scale & Value
Leadership
Customer Engagement
Value Delivery
Collaboration
Workshop Facilitation
Stakeholder Management
Process Improvement
