Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and improve claims processes, ensuring top-notch customer experiences.
- Company: Join Urban Jungle, a fast-growing insurance startup making a positive impact.
- Benefits: Competitive salary, share options, 25 days leave, and rapid career progression.
- Other info: Enjoy a vibrant team culture with regular socials and well-being support.
- Why this job: Be part of a mission to revolutionise insurance while making a real difference.
- Qualifications: Experience in personal lines claims and strong communication skills required.
The predicted salary is between 38000 - 42000 £ per year.
About us
At Urban Jungle, we’re making insurance fair - to people, planet and wallets. We're one of the fastest-growing businesses in the UK, working to fix one of the biggest industries in the world. We put customers at the heart of everything we do, using data and technology to make insurance simple, flexible, and affordable. We care about our impact on the planet, becoming a B Corp in 2022 and offsetting our carbon emissions every year. So far, we’ve helped 300,000 customers get better insurance and become one of the top-rated home insurance providers in the UK. We placed 1st in Tempo's 2024 award for best startup to work for, and are in the top 10 of Deloitte’s Fast 50. We’ve raised over £43m in funding to date to help us with our mission. We’re looking for people to join our team of kind, talented people on a mission to change the insurance industry for good.
About the role
Over the past 18 months, we’ve fully in-housed our Home claims - all hosted on our own technology, to help us deliver a game changing claims proposition for our customers. We’re looking for a Senior Claims Handler to play a crucial role in scaling our in-house claims function at Urban Jungle, and ensure we deliver a best-in-class experience.
As Senior Claims Handler, you’ll be responsible for delivering claims excellence from FNOL to settlement, working on some of our largest and most complex claims. You’ll own the technical outcomes of our Claims operation ensuring we're consistently making decisions in line with our Claims philosophy. From day one, you’ll have the opportunity to impact how we best serve our growing customer base and iterate and improve on our claims proposition as we grow.
Here’s what you’ll get up to:
- Own your own portfolio of claims, delivering a best-in-class experience and positive outcomes for our customers.
- Own the end-to-end performance of our claims operation, across both in-house and TPA managed claims, ensuring strong customer outcomes and efficient resolution across all claim types.
- Lead, coach and develop our in-house team, generously sharing your technical knowledge and experience.
- Work closely with our underwriters and suppliers, considering the needs of the business, the customer and the partner.
- Monitor and continuously improve SLAs and quality standards across the claims function, using data to identify opportunities for improvement.
- Help us scale our in-house Claims operation - thinking about what works now, and how we need to evolve our processes, systems and tools for growth.
- Work cross-functionally to ensure regulatory compliance within claims, including FCA Consumer Duty, ensuring our processes meet the highest standards.
- Contribute to the broader Insurance & Claims strategy, helping to define what world-class claims looks like at Urban Jungle.
You’ve read this far! Here's what we're looking for from you:
- Proven experience in personal lines claims, with a strong technical grounding, preferably in Home Insurance.
- You're excited by the opportunity to work within and scale an in-house claims function.
- You've got excellent written and verbal communication skills and can flex your style across customers, suppliers and the team.
- Confidence in working with external suppliers to get the best outcomes for both the business and our customers.
- Knowledge of the regulatory landscape for personal lines claims, including FCA expectations and Consumer Duty, would be a plus!
- A collaborative mindset and a desire to work cross-functionally to solve complex problems.
- You're keen to work at a business that takes a customer-first approach and recognises that the customer is at the heart of the business.
These requirements are a guide as to what we’re looking for, but if you don’t have all of the skills listed above, that’s okay! Please don’t let that hold you back from applying if the role excites you.
About our offer
We’re taking an office-centric approach to work (with lots of flexibility built-in) and the team is based in Oval, London. In addition to our positive, open working environment, you can expect the following benefits of working at Urban Jungle:
- A starting salary of between £38,000 - £42,000.
- Share options that can increase alongside performance and growth.
- 25 days paid annual leave, plus public holidays.
- Rapid Progression.
- Real Impact.
- A Clear Plan.
- The Best People.
- A dedicated development budget, access to a senior mentor, and training on whatever you need to do your job well.
- Well-being support.
- Enhanced parental leave, and support for parents returning to work.
- All. The. Fun.
About our commitment
Urban Jungle is an equal opportunity employer and fairness and respect are at the heart of who we are and how we work. We do not discriminate based on race, age, ethnicity, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity or disability. We know that in order to build a truly successful business, we need a team of diverse individuals who can offer a variety of skills, experiences and perspectives.
Senior Claims Handler (Personal Lines) employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler (Personal Lines)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Urban Jungle. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Urban Jungle’s mission and values, and think about how your experience aligns with their customer-first approach.
✨Tip Number 3
Show off your personality! During interviews, let your passion for claims handling shine through. Urban Jungle loves kind, talented people who are excited to make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Senior Claims Handler (Personal Lines)
Some tips for your application 🫡
Show Your Passion for Insurance: When writing your application, let us see your enthusiasm for the insurance industry. Share why you’re excited about the role and how you can contribute to making insurance fairer for everyone.
Tailor Your Experience: Make sure to highlight your relevant experience in personal lines claims, especially in Home Insurance. Use specific examples that demonstrate your technical grounding and how you've delivered excellent customer outcomes in the past.
Communicate Clearly: We value excellent communication skills, so ensure your application is clear and concise. Flex your style to show how you can adapt your communication for different audiences, whether it’s customers, suppliers, or team members.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Story Terrace Inc.
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of personal lines claims, especially in home insurance. Be ready to discuss specific cases you've handled and how you navigated complex situations. This will show your technical grounding and experience.
✨Emphasise Customer-Centric Thinking
Urban Jungle puts customers at the heart of everything they do, so be prepared to share examples of how you've prioritised customer outcomes in your previous roles. Highlight any innovative solutions you've implemented to improve customer experiences.
✨Show Your Collaborative Spirit
This role requires working cross-functionally, so demonstrate your ability to collaborate with different teams. Share stories about how you've successfully worked with underwriters or suppliers to achieve positive results for both the business and customers.
✨Be Data-Driven
Urban Jungle values continuous improvement, so come equipped with examples of how you've used data to identify opportunities for enhancing processes or performance. Discuss any metrics you've monitored and how they influenced your decision-making.