About Heidi
Heidi was born to make it easy for more and more people to discover the power of the mountains. We burst onto the ski holiday market in 2018 (formally known as Ski Zoom) and have seen exponential growth.
The company came from a desire to fix the lack of flexibility in the winter ski market. We help skiers and mountain lovers discover resorts that are hidden gems alongside the classics, and our clever tech is helping them to do it in a way that suits them best. We’re a youthful, challenger brand, with an awesome culture, and we’re shaking up a very traditional ski/mountain holiday industry.
Looking to the future, we have huge ambitions for growth. We have grown year on year and expect 2026 to be our biggest yet. In that time we came 63rd in the Times top 100 fastest growing UK companies, securing £5.6 million investment and just had our most successful season ever in which we were able to hit profitability . Key to that is also growing the Heidi team with even more brilliant people than we have now. So we are looking for someone who will be fundamental to the success of our vision and is excited to help us drive that forward.
The Role
Our Sales Consultants are all about being that warm, friendly welcome for every inbound enquiry. You'll take the time to understand each customer's needs and wants, delivering a first-class experience every time. While aiming to hit those key sales targets, you'll also be spreading positivity and making sure every customer leaves with a smile. This is an office-based role in the lovely Queen Square, where you'll be part of a really welcoming team.
It's a brilliant opportunity to make a real difference and have plenty of fun along the way!
What you’ll be doing
- Take inbound enquiries via phone, email, and live chat.Convert enquiries into bookings.
- Deliver world-class customer service along the way.
- Muck in where needed on other tasks. We’ve got some big goals and lots to do, so there'll be times when we need all hands on deck.
What you’ll bring
- Passionate about the ski holiday market.
- You have some sales experience.
- Excellent communication skills.
- A positive mindset.
- A desire to provide excellent customer service.
- A flexible approach to work, and being OK with the ambiguity that comes with working in a fast-growing company (we’ve doubled in size year after year and plan to do the same this year).
- Available to work weekends and bank holidays.
The interview process
- TA Screen (30 mins) with Luke, our recruiter.
- Onsite Interview (90 mins) with our sales team leaders, Joe and Flo
- Culture interview (30 mins) with Alexander, Co founder.
Why work with us?
- £33k OTE with our highest performers earning in excess of £40k.
- 33 days paid annual leave (including Bank Holidays) + 4 paid “me days.”
- £1,000 Heidi holiday credit + additional holiday discounts.
- Vitality health insurance.
Our Commitment to inclusive hiring
We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to age, sex, ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
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Sales Consultant employer: Story Terrace Inc.
At Story Terrace Inc., we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Our commitment to employee growth is evident through continuous learning opportunities and the chance to lead impactful projects in the evolving field of trade credit insurance. Join us to be part of a forward-thinking team that values your contributions and supports your professional journey.
