Housr is seeking a Customer Support & Retention Representative to support students with finding homes and managing utilities. You’ll handle inquiries by email, chat and phone, delivering a best-in-class experience and acting as the first contact for escalations.
You will own cancellation and retention initiatives, understand the energy and bills splitting market, and help customers stay informed of options when they consider leaving. Hybrid work in the UK.
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Retention & Customer Support Specialist employer: Story Terrace Inc.
At Story Terrace Inc., we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Our commitment to employee growth is evident through continuous learning opportunities and the chance to lead impactful projects in the evolving field of trade credit insurance. Join us to be part of a forward-thinking team that values your contributions and supports your professional journey.
