Operations Associate

At Raylo, we’re on a mission to accelerate the move to a circular economy. We’re building a category-defining global subscription infrastructure, making premium tech accessible and affordable for both consumers and businesses. With over 180,000 subscribers in the UK and growth accelerating, we’ve proven the demand for a smarter, more sustainable way to access technology.

Raylo is a fast-growing and profitable company, backed by global investors including Macquarie, NatWest, and Channel 4 Ventures. We have been B-Corp certified since 2021 and were recently acknowledged by S&P Global for the positive impact of our circular business model via a Green Financing with NatWest.

As the first point of contact to our new and existing customers, the Customer Success team are key to ensuring we offer quick updates, resolutions to issues, and assist customers in the best possible way. We have four key areas that span the full ops life-cycle at Raylo: Customer Success, Collections, Credit Risk and Fulfilment & Logistics.

We’re looking for proactive Operations Associates to become experts within the Customer Success function. You will join a team that has encouraged great customer care through continuous improvement of the tools we use and the processes we put in place. You will be motivated, a keen problem solver and always maintain attention to detail whilst delivering an awesome customer experience.

You’ll be looking at each of the processes you perform daily as a whole and use your experience to see how these could be improved, using data in everything you do. Once established within your function, you will continue to grow your skill base. You will be key in developing, improving and implementing key operational processes. You will also work with internal and external stakeholders to uncover challenges and work together on solutions.

Hybrid working in Operations at Raylo means we are in the office 4 days per week, with flexibility to work from home 1 day per week, following the probation period.

You will succeed with:

• Handling effectively a range of diverse and complex customer problems through time management, organisation and problem-solving skills.
• Being a superb communicator with a strong level of empathy.
• Having a people-focused mindset, with the best interests of our customers at the forefront of everything you do.
• Being data-driven and proactive by using the knowledge gained from industry or university to guide your decisions.
• Working in a team setting and understanding the importance of learning from others.

We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees:

• Share in Raylo’s success – Stock options for all employees
• Get the latest tech – Exclusive Raylo device lease for employees
• Hybrid working model – that balances flexibility with in-person collaboration
• 33 days off, your way – 25 days + 8 bank holidays with full flexibility
• Invest in your growth – L&D budget to support the skills you value
• Fast-track your career – Two performance reviews a year
• Family-first policies – Enhanced maternity, paternity, adoption or shared parental leave
• Save big on childcare – Workplace nursery scheme for major cost savings
• Perks on perks – Perkbox membership with discounts & well-being benefits
• Good times, guaranteed – Optional quarterly socials, plus summer & Christmas parties.

Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role. If there’s anything we can do to make your application process easier for you, please let us know.

At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.