Regional Manager Job Description
Location Primarily Westerhope, with travel to Carrfield and Castletown
Working arrangement On site; this is not a remote role
Hours 15 hours per week, normally over 2 days
Salary £57,000 full time equivalent; approximately £22,000 per annum based on 15 hours
per week + travel expenses reimbursement for Castletown and Carrfield sites visits
Reporting line Senior Management
Role Purpose
The Regional Manager provides operational and strategic leadership across the Westerhope, Carrfield and Castletown practices. The postholder is accountable for supporting Practice Managers to deliver safe, effective and financially sustainable services, maintain regulatory compliance and achieve organisational objectives. The role promotes consistent standards, clear accountability, effective use of resources and continuous improvement across the region.
When formally appointed and registered with the Care Quality Commission, the postholder will undertake Registered Manager responsibilities alongside the relevant Practice Manager. Responsibilities and lines of accountability will be agreed clearly and exercised in accordance with CQC requirements and applicable legislation.
Key Accountabilities
Regional Leadership and Performance
Translate organisational priorities into clear regional objectives, implementation plans and measurable outcomes.
Lead, support and hold Practice Managers accountable for operational delivery, regulatory compliance, financial performance and workforce management.
Monitor practice performance using agreed measures, identify emerging risks or underperformance and ensure proportionate improvement action is taken.
Promote consistent standards, shared learning and effective practice across all sites while recognising legitimate local service requirements.
Provide senior management with timely, accurate assurance on performance, risks, priorities and required decisions.
CQC Governance Quality and Patient Safety
Where formally appointed and registered, fulfil CQC Registered Manager responsibilities for the relevant regulated activities and locations.
Work with Practice Managers to ensure compliance with the Health and Social Care Act 2008, associated regulations, CQC fundamental standards, NHS requirements and organisational policies.
Maintain effective oversight of clinical and corporate governance, patient safety, safeguarding, staffing, complaints, incidents, risk management and quality assurance.
Ensure that policies, procedures, records and other evidence are current, accessible and sufficient to demonstrate compliance.
Oversee readiness for CQC inspections, reviews and regulatory assessments and coordinate responses to regulatory enquiries or findings.
Ensure learning from incidents, complaints, audits, patient feedback and regulatory activity is reviewed, shared and translated into sustainable improvement.
Escalate significant regulatory, safeguarding, quality or patient-safety concerns promptly and ensure agreed actions are completed and monitored.
Operational Delivery and Service Improvement
Oversee day-to-day operational performance across the region and support the delivery of accessible, efficient and patient-focused services.
Work with Practice Managers to resolve operational challenges, strengthen resilience and maintain service continuity.
Support workforce, rota, capacity and resource planning across practices, identifying opportunities for appropriate cross-site working.
Implement and maintain proportionate, standardised processes that improve efficiency, productivity, quality and patient experience.
Lead or support operational change projects, ensuring that risks, dependencies, communications and outcomes are managed effectively.
Attend Westerhope as the primary work base and visit Carrfield and Castletown as required by operational need and as agreed with senior management.
Financial and Commercial Oversight
Support the preparation, management and monitoring of practice and regional budgets, forecasts and financial plans.
Review financial performance with Practice Managers and the central Finance team, investigating material variances and agreeing corrective action.
Promote appropriate cost control, effective use of resources and financial sustainability without compromising patient safety or service quality.
Identify financial risks and opportunities, including appropriate income optimisation and service-development opportunities, and elevate recommendations.
People Leadership and Organisational Development
Coach, mentor and develop Practice Managers, setting clear expectations and supporting confident, accountable leadership.
Ensure appropriate performance management, objective setting, appraisal, succession planning and development arrangements are in place.
Work with HR to address employee-relations matters consistently, fairly and in line with organisational policies and employment law.
Identify regional capability and training needs and support effective induction, mandatory training and professional development.
Promote an inclusive, collaborative and respectful culture in which staff engagement, wellbeing, learning and positive performance are supported.
Stakeholder Management and Communication
Build effective relationships with practice partners, PCNs, commissioners, NHS bodies, healthcare providers, regulators, external agencies and community stakeholders.
Represent the organisation at relevant regional meetings, forums and events when required.
Ensure clear communication and collaboration between practices, senior management and central functions including HR, Finance, IT and governance teams.
Communicate organisational decisions, expectations and changes clearly and ensure that feedback from practices informs regional and organisational planning.
Maintain clear decision‑making, escalation and accountability arrangements between the Regional Manager, Practice Managers and senior management.
Professional Standards and Development
Maintain current knowledge of primary care operations, NHS developments, CQC requirements and relevant legislation and guidance.
Undertake relevant learning and professional development and apply learning to regional practice.
Act with integrity, discretion and professionalism and model the organisation’s values and expected leadership behaviours.
Undertake other reasonable duties consistent with the seniority and purpose of the role.
Person Specification
Criteria Essential Desirable
Experience
Significant healthcare‑management experience in an
NHS, primary care or other CQC‑regulated setting
Experience leading managers and operational teams
Experience monitoring multi‑site or complex operational
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Regional manager in Newcastle upon Tyne employer: Story Terrace Inc.
At Story Terrace Inc., we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Our commitment to employee growth is evident through continuous learning opportunities and the chance to lead impactful projects in the evolving field of trade credit insurance. Join us to be part of a forward-thinking team that values your contributions and supports your professional journey.
