Solutions Engineer in London

About Syntasso: We believe platform engineering should empower, not constrain. We built Kratix, an open‑source framework that helps organisations design, deliver, and scale internal developer platforms with confidence. One early adopter cut platform onboarding from weeks to hours. Building on that, we launched Syntasso Kratix Enterprise (SKE) to bring those capabilities to large‑scale teams. We’re a small, expert team, pre-Series A, and we’re growing fast. This is a genuine ground‑floor opportunity to help shape both a product and a category.

The Role: As our first Solutions Engineer, you’ll be a trusted technical advisor across the full customer lifecycle: from first conversation to long‑term success. You’ll bring Kratix to life for prospects, guide customers through implementation, and feed real‑world insight back into the product. Your ideas will directly influence how Kratix evolves. This is deliberately a broad role. You’ll move between modes, running a technical demo one day, troubleshooting an implementation the next, and pairing with an engineer the day after. We work in small batches and short feedback loops, and we’d love someone who finds that energising rather than unsettling.

Pre‑Sales: You’ll join sales conversations as the technical voice, running hands‑on demos, understanding a prospect’s infrastructure, and mapping Kratix’s capabilities to their real problems. You’ll help prospects evaluate SKE alongside the open‑source version honestly and clearly, and you’ll build the assets (demo environments, integration guides, and technical one‑pagers) that make that process better over time.

Post‑Sales & Customer Success: You’ll own the technical relationship with a small number of enterprise customers, leading onboarding, staying close to their progress, and acting as the primary point of contact for technical issues and escalations. You’ll proactively spot risks and opportunities before they become problems, and you’ll help customers articulate the value Kratix is delivering to their own stakeholders.

Product Engineering: You’ll stay connected to the Kratix codebase by contributing to engineering work alongside the core team, keeping your technical skills sharp and your product knowledge current. Customer and prospect insight you bring will directly inform prioritisation and product direction.

About You: Most importantly, you have a growth mindset. You bring curiosity, empathy, and a genuine desire to learn, qualities that make you a trusted advisor to customers and a valued teammate internally. The strongest candidates for this role will likely be platform engineers or SREs who’ve discovered they love the customer and commercial side of the work. But we’re genuinely open to the right profile coming from a different direction. We care far more about how you think and work than what your last job title was.

You’ll thrive here if:

• You bring genuine technical depth and you’re equally comfortable helping a business stakeholder understand why it matters.
• Translating complexity into clarity, whether that’s Kubernetes internals or platform strategy, feels natural to you, and you’ve learned that the best technical conversations are built on curiosity and trust, not just expertise.
• You’ve worked closely with customers on technically complex problems before, in a role that asked you to be both technically grounded and commercially aware.
• You know how to run a compelling demo, navigate a hard question honestly, and find the next meaningful step rather than waiting for the perfect plan.
• You build things. When assets don’t exist, you create them: demo environments, onboarding guides, integration patterns.
• You’re open about what’s working and what isn’t, with customers and teammates alike, and you share context freely.
• You’re energised by learning in public, including when things don’t go to plan.
• You’re interested in the platform engineering community and want to grow within it.

Technically, you’re comfortable with Kubernetes and the cloud‑native ecosystem, have working knowledge of at least one programming language, and can navigate cloud platforms and API integrations. Golang experience is a genuine plus given our codebase, but it’s not a requirement and we don’t expect you to arrive knowing everything.

We’re actively building a team that reflects a range of backgrounds and perspectives. We’d especially welcome applications from people who are underrepresented in platform engineering. If you’re unsure whether you’re the right fit, we’d encourage you to apply or reach out for a conversation.

Working at Syntasso: We’re a close‑knit, collaborative team that takes the work seriously without taking ourselves too seriously. Priorities are visible, work is shared, and feedback flows in all directions. We pair on problems, run regular learning sessions, and treat retrospectives as a genuine tool for getting better. We genuinely value working together in person. Most of the time you’ll be working remotely, but we come together at our London Bridge office regularly, because we believe high‑fidelity collaboration produces better outcomes. We’re honest about that rather than pretending it doesn’t matter.

You’ll be learning from experienced leaders who’ve built and scaled platform engineering businesses before. Our founders and leadership team are deeply hands‑on, and they believe in giving every team member real autonomy and impact from day one. We look out for one another, we respect each other’s time, and we believe balance is part of doing great work.

What’s on Offer: We don't have a fixed budget for this role. We'll pay competitively based on what you bring, plus early‑stage equity. We’re genuinely flexible for the right person. Financial stability: a well‑funded startup with a secure multi‑year runway. A 35‑hour week, giving you time to focus deeply, recharge properly, and work sustainably. Hybrid working with regular visits to our London Bridge office. Research Fridays: every other Friday dedicated to learning and open exploration. Support to grow your profile through conferences, open source, writing, or whatever suits you.

Our Interview Process: We’ve designed a process that’s thoughtful, transparent, and human, giving you the space to show your strengths and learn more about us along the way. Introduction conversation: an informal chat with our Co‑Founder and VP of Engineering. CV deep dive: a deeper discussion about your experience, the customer challenges you’ve tackled, and what energises you most. Technical scenario session: a realistic walkthrough of a customer scenario. We want to see how you think in context, not test you on trivia. In‑person session: a hands‑on session at our London office, pairing on a problem with the Kratix team. Final conversation: a values‑focused discussion with one of our founders. Our aim is to make every stage respectful and meaningful. You should leave each conversation with a clear sense of who we are and how we work.

Diversity, Equity & Inclusion: At Syntasso, we believe diverse and inclusive teams build better products, stronger communities, and happier workplaces. We’re committed to an environment where everyone feels respected, supported, and empowered to thrive. We welcome people from all backgrounds, identities, and experiences. If you’re excited about what we’re building but aren’t sure you tick every box, please apply. We’d love to hear from you.